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Cd/DVD Rom Not being recognized

By shikag ·
Both my dvd-rom and cd-rom are not showing up under my computer both they both show under the bios. I have tried uninstalling and scanning for new updates it does no good. I get an error message 39 from windows stating Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. This has happened once before and something had to be done in the registry. Any ideas?

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by wcp In reply to Cd/DVD Rom Not being reco ...

1. CD-ROM drive or DVD-ROM drive appears to be missing after you install Windows XP. Use Method 1.

2. Boot to Safe Mode. If the CD/DVD-ROM are recognized and work, a program (antivirus or burner) should be the cause. Run MSCONFIG to identify the program and either upgrade or uninstall/reinstall it.

If you need more information, please post a comment.

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by dmiles In reply to Cd/DVD Rom Not being reco ...

Method One
1. Remove the Upperfilters and Lowerfilters values completely from the following registry key:
NOTE: If you are getting a code 39 message, it may be that additional third-party filter drivers were added to UpperFilters and LowerFilters values in addition to Adaptec filter drivers. In that case, you may try to remove the non-Adaptec filter drivers first, leaving the Easy Creator filters in place to see if the Code 39 goes away. If you still receive an error code 39, 32, or 31 message, remove the Upperfilters and Lowerfilters values completely in the preceding key.

2. Restart your computer.

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Method Two
If the above method does not resolve the code 31 error message and restore access to your CD-ROMs, if you also have Media Player version 7.0 installed, you can uninstall Media player version 7.0 and download and install the latest release posted at the following Microsoft Web site: (

This issue may also occur with the latest versions of Easy CD Creator 5.01 and DirectCD 3.01d or later.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

NOTE: There may be other third party CD-Writing Software that exhibit similar behavior. Some or all of these troubleshooting steps can apply to them if they also add entries under the UpperFilters or LowerFilters registry values by either adding their filter drivers or by removing the registry keys and values outlined in this article that start with:

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