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cd/dvd rom troubles

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by luizaaugustyniak

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When I try to eject the disc it says that it?s currently in use (it?s not).

When I try to explore the disc it says there is no disc. I?ve tried different discs- using the emergency release (laptop) and it still does the same thing.

I?ve uninstalled and reinstalled the drive and drivers (yes they are up to date).

Everywhere I check it says that the device is working properly.

I noticed this problem when I was going to do a file back up? inserted a new disc? copied files? than when I went to burn to disc- this happened and it?s been that way ever since.

Any ideas?

12 replies

by robo_dev

What type of PC?

What type of drive?

A CD-ROM lens cleaner can sometimes help if something got onto the lens inside the drive.

by luizaaugustyniak

it's an acer laptop, optiarc cdrom. It's only about a month old- so I would *think* it's not a hardware issue. I contacted acer support- they told me to do all the things that I already did- so not a help! I also tried deleting the upper and lower filters for the drive- that didn't do anything. I'll try to clean it- see if that helps. Thanks for the advice!

by oh smeg

Because Windows tells you the device is working properly doesn't mean that the Drive isn't damaged/broken or not working all it means is that the correct drivers are installed and there are no system conflicts. A dead Drive will appear this way if the hardware is correctly setup.

Now as to the current problem what Burning Software do you have installed?

Do you have more than 1 Burning Suite Installed?

What OS are you using there are many different versions of Windows that first appeared in 1995 so we need to know what OS is in use here.

If the Optical Drive is working the symptoms that you describe are what will happen with 2 or more Burning Suites Installed as they tend to conflict with each other and stop the Optical Drive working at all.

Also have you rebooted the system since this started? You haven't said one way or the other. You could have a Software Issue that is causing this and until you restart the software remains working in the background. Windows needs to be cleared by a Complete Stop and power down before it works properly again. So power down unplug the NB and pull th battery for 30 seconds. I don't think this is the problem but it's worth a try before doing anything else.

Col

by luizaaugustyniak

I do have more than one burning suite- but both came pre-installed and have used both before.

I have rebooted many times. Including cold starts.

I have nci cd & dvd makers 7 and I burn using windows media player sometimes.

I'm using windows vista basic. I do have all the latest upgrades.

I don't *think* it's a dead drive b/c it's less than a month old. I know it could be, but seems unlikely.

Thanks for the reply!

by Former member

I think that your CD/DVD drive is gone, it can not be the software (unless you burn with two at the same time). Why i say this is that i had a brand new laptop and within two days nothing worked, found out it was the motherboard. I would sent the laptop back and get it fixed since it is under warranty. Do not do anything that would make the guarantee void. Hope this helps you.

Please post back if you have anymore problems or questions.

by oh smeg

Backup all your Data & Settings. The first thing that is done to any computer returned UG is the HDD is wiped and reimaged to the original Factory Software Install just to make sure that there are no Software Issues that need dealing with.

Once that is done they then proceed to fault Find the Hardware and repair as necessary.

The end result is that you get it back As New and everything else is gone never to be recovered. So if your Data is Important to you Back it up before doing anything.

If the Data is Sensitive Replace the HDD and reload from the Recovery Disc and then try to burn something again. If it still doesn't work with a New HDD and Software Load you know that you have a Hardware Issue that the makers have to resolve.

Col

by luizaaugustyniak

Yeah- I backed my stuff on a usb already. I figured that's what they'd do.

I CAN'T reinstall anything- my cd rom doesn't work! If I could I would of already done it. I'm not gonna take the HDD out or anything b/c of warrenty.

They just still seems to think that it's a software issue... But at this point I don't think so!

by oh smeg

The Grantee covers the unit and if some Third Party tampers with it the Warranty is void. But the Maker & their Agents are the First Party and you are the Second Party so technically you have a right to do as you like within reason. Provided that you don't harm the thing the Maker can not claim that the warranty is Void if you do it yourself and keep things to the minimum. As it is Your DATA on the HDD and the Data Has a value to you, you are quite within your rights to remove the HDD and send it back without a HDD but that may not result in a fix. So you could quite easily send it back with a New HDD in the packing for them to place an Image on and Test the computer. After all when everything is said & Done the Maker prefers this to having to pay you for your Lost Data.

Not something that the makers like to tell you about actually they just maintain that they are the only place who is capable of working on the unit but that's not strictly speaking correct. :D

Naturally if you do damage the Maker is quite within their rights not to honor the Warranty but something as simple as swapping a HDD isn't any major work that would void the Warranty unless yo actually broke the casing removing the HDD. Even then the Limit of the Warranty would be not relating to the casing replacement if it is asked for but the remainder of the unit should remain covered. May require a Bit of Hard Talking but that is the Law.

Actually have you tried using a Boot CD of any description to see if the Optical Drive works? If it doesn't you have ruled out a Software Conflict as there is no Software that has been loaded to the system running at that stage. But you do have to make sure that the Boot Order in BIOS is set to Optical Drive before the HDD.

Col

by luizaaugustyniak

I'm really thinking so now too... The light doesn't come on anymore- and it did when this all started. Grr That sucks!

Thanks for the help!

by luizaaugustyniak

I don't keep too much on it- so saving to usb is fine and less trouble.

The drive won't boot any cd now. The light won't come on... It won't spin. When I 1st posted it did. Now it doesn't. So it's for sure DEAD. RIP my cdrom!

by oh smeg

Maybe not what you wanted to see or hear but it's at least good to know why it's not working.

Col

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