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CD/DVD RW drives no disk in drive error

By rikarius ·
I have noticed a lot of post in this area sorry for asking again.
I have a gateway 500s 2.4MHZ running Windows XP Home with Service Pack 3. The problem appeared before I updated to SP3. The original master drive is a LG HL-DT-ST gcc 4320b. The slave drive is a LITEON shm-165s. The LG is cd/rw dvd/read only the lieteon is a dvd/rw. The drives show up in device manager and My Computer.
In My Computer the LG (master drive) shows in the comment area that it contains digital photos, images ect.. Even when no disk is in the drive. The LiteOn is listed as a dvd /rw ram and nothing else listed, comment area blank. The LiteOn is also a new unit.
I tried switching the LiteOn to the master drive and leaving the old LG disconnected. Same problem. Have checked jumpers and cables all connected properly both drives were working fine until recently.
I have uninstalled drivers yet when I reboot both drives are still installed. No "new hardware installed" dialog box are anything appears it is as though I never uninstalled the drivers at all.I have used and uninstalled many dvd copying programs all were downloaded from manufacturers site. No pirated software or software site from a link.
Tried running cdgone to no avail. Also ran Uniblue Driver Scanner 2009. PC Doctor results were Cd Passed Random Seek - CD Failed Linear Seek - CD Audio - Failed - DVD N/A.
Also why won't drivers uninstall?
Should I disconnected drives then try to uninstall drivers? Any suggestions?
Any help would be appreciated.
Thank You
rikarius (Rick)

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All Answers

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You can test them

by Jacky Howe In reply to CD/DVD RW drives no disk ...

by booting from a bootable CD. Let us know how you get on.

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As these are IDE Drives you need to

by OH Smeg In reply to CD/DVD RW drives no disk ...

Remove the Second IDE Channel from the system to remove the drivers.

The actual Optical Drives themselves Do Not require drivers they work with the Chip Set Drivers for the M'Board.

As for a solution if you have a M$ Branded Install Disc as apposed to a System Makers Recovery Disc you con do what M$ call a In Place Install by following the directions here

http://support.microsoft.com/kb/315341

the bit you need to follow however is this

Method 2: Repair install of Windows XP by starting your computer from the Windows XP CD
Note If Windows XP was preinstalled on your computer, you may need the installation CD to reinstall. Contact your computer manufacturer to make sure that you have the installation CD for a repair installation.

To reinstall Windows XP by starting your computer from the Windows XP CD, follow these steps:
Insert the Windows XP CD into your computer's CD drive or DVD drive, and then restart your computer.
When you receive the "Press any key to boot from CD" message on the screen, press a key to start your computer from the Windows XP CD.
The following message on the Welcome to Setup screen will appear:
This portion of the Setup program prepares Microsoft Windows XP to run on your computer: To setup Windows XP now, press ENTER. To repair a Windows XP installation by using Recovery Console, press R. To quit Setup without installing Windows XP, press F3.
Press ENTER to set up Windows XP.
On the Windows XP Licensing Agreement screen, press F8 to agree to the license agreement.
Make sure that your current installation of Windows XP is selected in the box, and then press R to repair Windows XP.
Follow the instructions that appear on the screen to reinstall Windows XP. After you repair Windows XP, you may have to reactivate your copy of Windows XP. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
310064 (http://support.microsoft.com/kb/310064/ ) How to troubleshoot Windows XP Setup problems when you upgrade from Windows 98 or Windows Millennium Edition
If you successfully completed the reinstallation, congratulations. You are almost done. Please continue to the "After you reinstall Windows XP" section to finish.

If you received an error or if the reinstallation did not finish, unfortunately, this article did not resolve your problem. For your next steps, you may want to ask someone whom you know for help. Or, you may want to contact Microsoft Support to help you resolve this problem.
Back to the top
After you reinstall Windows XP
After you finish the reinstallation, complete the following final tasks.

Note You may also want to enable the firewall in Internet Explorer. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
283673 (http://support.microsoft.com/kb/283673/ ) How to turn on or turn off the firewall in Windows XP
Reinstall Windows XP Service Pack 2
If Windows XP Service Pack 2 (SP2) was installed on your computer before you reinstalled Windows XP, you must reinstall SP2. If you did not already reinstall SP2 with the Windows XP in the previous section, use one of the following methods to reinstall SP2 now.
Method 1: Obtain the service pack CD and reinstall the service pack after you reinstall Windows XP
To order Windows Service Pack 2 on CD, visit the following Microsoft Web site:
http://www.microsoft.com/windowsxp/downloads/updates/sp2/cdorder/en_us/default.mspx (http://www.microsoft.com/windowsxp/downloads/updates/sp2/cdorder/en_us/default.mspx)
Method 2: Download the service pack after you reinstall Windows XP
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 (http://support.microsoft.com/kb/322389/ ) How to obtain the latest Windows XP service pack
Reinstall all updates to Windows
After you reinstall Windows XP, you must reinstall all updates to Windows also. To reinstall Windows updates, visit the following Microsoft Web site:
http://windowsupdate.microsoft.com (http://windowsupdate.microsoft.com)
Reinstall Internet Explorer 7
When Windows XP is repaired and is running correctly, reinstall Internet Explorer 7. To do this, you will need the Internet Explorer 7 installation package. This package is available through Windows Update. Also, the package may still be on the computer from the first time that you installed Internet Explorer 7. Locate the installation package in the folder in which you saved the files, and reinstall the program.

Note This package may be located in the Temporary Internet Files folder. If you cannot locate the Internet Explorer 7 installation package, visit the following Microsoft Web site to obtain this package:
http://www.microsoft.com/windows/ie/downloads/default.mspx (http://www.microsoft.com/windows/ie/downloads/default.mspx)
To connect to the Microsoft download site, you must have a functional Web browser. If Internet Explorer 6 does not work on the computer after you uninstall Internet Explorer 7, you cannot download the Internet Explorer 7 installation package. In this situation, you can use a computer that has a functional Web browser to download the Internet Explorer 7 installation package. Then, use a shared network drive to install the program onto the repaired computer. If you cannot use a shared network for this purpose, copy the Internet Explorer 7 installation package onto a CD, and install Internet Explorer 7 on the repaired computer from the CD.

If you had difficulty completing these final steps, unfortunately, this content is unable to help you any further. So, you might want to ask someone for help, or you might want to contact Support.


Doing things that way will keep any installed software but will rewrite all of the OS. You will however need to install any Service Packs and Hot Fixes that where released after your Copy of XP was made.

Col

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