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CD required for updates of newer version

By Sue T ·
We had MS Office 2000 installed on computers running Windows XP pro sp2 and we have upgraded to MS Office 2003. When I installed the new version it gave me the option of removing the old version of Office and I chose it but when I updated office 2003 after the install was finished it asked for the CD from Office 2000 and it wouldn't update until I put that CD in. Why, and how do I fix it? I don't care if it asks for the Office 2003 CD because I copied it to most of the computers before I installed it so I would not have to carry around the CDs.

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by Black Panther In reply to CD required for updates o ...

If the Office 2003 CD's were an "Upgrade" instead of a "Full Version" then they need to have a pre-existing Version present to "validate" the upgrade.

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by Sue T In reply to

Poster rated this answer. I'm sorry, I should have said it wasn't an upgrade but the full version of Office 2003. The problem is when I go to Microsoft's site to update Office 2003 after installing it and sp1 it asks for the Office 2000 CD while it is installing the updates. If anything I would think it should now ask for the 2003 CD and not the old one. I did choose the option while installing 2003 to remove 2000 so it really shouldn't ask for it. Sounds like a bug but how do I fix it or do a work around?

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by LCM Man In reply to CD required for updates o ...

If you use the OHotFix program to install Microsoft Office update files, you are prompted to provide the location of the original source files for Microsoft Office 2000 and later versions. This symptom occurs if you run a Microsoft Windows-based computer and you use removable media such as a custom CD-ROM or a custom DVD-ROM to run the OHotFix program. The symptom occurs even if the removable media contains Office source files. The Windows-based client computer uses the Microsoft Windows Installer program as the "installation engine" to install the Office update files. The Microsoft Windows Installer program checks for the volume label of the removable media to make sure that the correct disk is in the CD drive or in the DVD drive before it tries to install files. There is a difference in the volume label of the removable media that contains the Microsoft Office update files and of the physical media where Office 2000 or later versions are installed. Because of this, the same removable media cannot be used for both the Office product source and the Office update source. To work around this issue, copy all the required OHotFix program files and the relevant Office update files from the removable media to the local hard disk. Then, install the update files from the local hard disk.

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by LCM Man In reply to

This may be an alternate solution to the one described above:

To work around this problem, provide the original source that you used to install the program the first time. For example, use one of the following methods when you receive the error message that is mentioned in the "Symptoms" section Insert your original Office 2003 program CD that you used to install Office 2003, and then click OK.
? Click Browse, locate the Office 2003 program installation folder on your network, and then click OK.
Although these methods resolve the need for the installation source files and allow for the update to continue, this problem may occur the next time that you try to update an Office 2003 program from the Office Update Web site. To permanently resolve this problem, use the Local Installation Source Tool to repair the Local Install Source. You can download this tool at the following Microsoft Office 2003 Resource Kit Web site:
http://www.microsoft.com/downloads/details.aspx?FamilyId=10FA7AA3-695B-42C3-9045-B812BA0FED3E&displaylang=en

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by Sue T In reply to

Poster rated this answer. Thank you. I haven't had time to actually try this but I did check out the link and it sounds like it should fix the problem.

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by sgt_shultz In reply to CD required for updates o ...

you can get and admin download of the office updates that will not require a cd...in case you did not read fine print on office update site :&gt

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by Sue T In reply to

Poster rated this answer. If you are talking about checking the option that says if you don't have access to the CDs then check this option and it still asked for the CDs. I have had this happen countless times and I am starting to believe that option is really no different than choosing the first option.

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by Sue T In reply to CD required for updates o ...

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