CD-ROM drive not recognized, error code 19

By spm9928 ·
I recently was servicing a dell pc and the cd was visible in the device manager, but with the yellow "?" indicating to me there was a problem. When I attempted to un-install then re-install I was unsucessful at accessing the drive. Once again I got the "error code 19" that when I googled told me it was a registry error. I need advice as to how to correct this and restore the drive's operation.

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I've had same exact issue with a Vista PC

by markgreiner In reply to CD-ROM drive not recogniz ...

In addition, I am unable to complete a System Restore to an ealier point--Vista states that it encountered an error during the restore and then goes back to the current configuration. I considered editing out the reference to the drive from the registry, but I do not have much experience doing that.

Currently, my plan is to replace the CD-ROM/DVD drive.

I notice that your post was made a month ago. I'm interested in what you did to resolve this, or if you have found out more on what caused it.

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Good News

by markgreiner In reply to I've had same exact issue ...

The following worked perfectly in restoring the CD-ROM drive:

The following steps were posted by skidzy on the pcadvisor.co.uk forum:


Follow these directions for clearing the Upper/Lower Filters: (might want to print this out)

1. Click on Start --> Run --> and type in 'regedit' followed by the enter key ( if Vista Start search or windows+R )
2. Expand the "HKEY_LOCAL_MACHINE" key (looks like a folder) by double clicking it (or
3. clicking the "+" next to it.)
4. Expand the "SYSTEM" Key
5. Expand the "CurrentControlSet" Key
6. Expand the "Control" Key
7. Expand the "Class" Key
8. Please look for a key containing the following string of letter and numbers:
9. High light this key by left clicking once on it
10. On the right hand side you are looking for "UpperFilters" and "LowerFilters" under the "Name" column, once you find these please delete them by right clicking on them and choosing "delete"
11. Please exit the registry by clicking on the "X" in the top right hand corner of the screen

Reboot your computer

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A lot faster than the instructions Dell gave...

by Raymond Danner In reply to Good News

Took them over 2 hours to guide me to the proper thing. Isn't that ridiculous?

And there's an even simpler way. Once inside Regedit, do a Search (Hit CTRL-F) for "UpperFilter".

Since both entries will be under the same segment, this lets the machine find it, and may be easier/less goof-prone. I'd still check to be sure you're in the right branch as per the instructions, though.

Believe it or not, I was accused by the customer of having sabotaged her machine so I would be called back in. I've not done any work for her since, especially since she refused to pay me at all.

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I have the code 19 blues too

by dje13614 In reply to A lot faster than the ins ...

I have a dell xps 750 with a Adaptec CD ROMand Verbatim cdrw. I downloaded and installed the new symantec Norton System works about the same time that I discovered that neither of my CD ROM/RW systems are functioning. Both exhibit Code 10 messages. Will your fix work on these two systems too?

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code 19 and norton

by danielbyrd1 In reply to I have the code 19 blues ...

i have an aspire and shortly after installing 360 my CD ROM showed code 19 in my device mngr. tried reg fix and just showed upper filters. and deleted them and my CD ROM functions properly. I think norton is the problem they need to fix their software to function correctly its a real headache.

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Same problem

by shortstuffns In reply to code 19 and norton

I just installed Norton 360 a few weeks ago and tried to use my dvd player and had the code 19 error. Thank God for this site, because ervery other fix I found was looking for money. I'm writing to Norton. It's crap that you pay for a product that destroys another.

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Confirmation of this Recomendation

by pwaltbillig In reply to A lot faster than the ins ...

Found my computer in same condition as described. Followed the above suggestion and my DVD / CD drives were back.
Problem was caused by NORTON - as their loge appeared on a "back up" drive which they created without my knowledge. I also uninstalled Norton. Also lost my "Restore Dates" - CARBONITE did its job at restoring.

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by mar_celo_m In reply to Good News

It worked pefectly...thanks

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Code 19

by 1221eb In reply to Good News

I tried Mark's suggestion but I still get code 19. What else can I try?

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Replace it

by Jay217 In reply to Code 19

New cd/dvd combo drives are cheap... like $20. Thats of course if you dont have another one laying around.

Also once you remove the upper and lower filters you can try reinstalling the drive. Sometimes programs like Nero can cause problems as well.

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