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  • #2226492

    CD-ROM drive not recognized, error code 19

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    by spm9928 ·

    I recently was servicing a dell pc and the cd was visible in the device manager, but with the yellow “?” indicating to me there was a problem. When I attempted to un-install then re-install I was unsucessful at accessing the drive. Once again I got the “error code 19” that when I googled told me it was a registry error. I need advice as to how to correct this and restore the drive’s operation.

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    • #2636499

      Clarifications

      by spm9928 ·

      In reply to CD-ROM drive not recognized, error code 19

      Clarifications

    • #2616586

      I’ve had same exact issue with a Vista PC

      by markgreiner ·

      In reply to CD-ROM drive not recognized, error code 19

      In addition, I am unable to complete a System Restore to an ealier point–Vista states that it encountered an error during the restore and then goes back to the current configuration. I considered editing out the reference to the drive from the registry, but I do not have much experience doing that.

      Currently, my plan is to replace the CD-ROM/DVD drive.

      I notice that your post was made a month ago. I’m interested in what you did to resolve this, or if you have found out more on what caused it.

      • #2616571

        Good News

        by markgreiner ·

        In reply to I’ve had same exact issue with a Vista PC

        The following worked perfectly in restoring the CD-ROM drive:

        The following steps were posted by skidzy on the pcadvisor.co.uk forum:

        http://www.pcadvisor.co.uk/forums/index.cfm?action=showthread&threadid=284747&forumid=20

        Follow these directions for clearing the Upper/Lower Filters: (might want to print this out)

        1. Click on Start –> Run –> and type in ‘regedit’ followed by the enter key ( if Vista Start search or windows+R )
        2. Expand the “HKEY_LOCAL_MACHINE” key (looks like a folder) by double clicking it (or
        3. clicking the “+” next to it.)
        4. Expand the “SYSTEM” Key
        5. Expand the “CurrentControlSet” Key
        6. Expand the “Control” Key
        7. Expand the “Class” Key
        8. Please look for a key containing the following string of letter and numbers:
        {4D36E965-E325-11CE-BFC1-08002BE10318}
        9. High light this key by left clicking once on it
        10. On the right hand side you are looking for “UpperFilters” and “LowerFilters” under the “Name” column, once you find these please delete them by right clicking on them and choosing “delete”
        11. Please exit the registry by clicking on the “X” in the top right hand corner of the screen

        Reboot your computer

        • #2614852

          A lot faster than the instructions Dell gave…

          by raymond danner ·

          In reply to Good News

          Took them over 2 hours to guide me to the proper thing. Isn’t that ridiculous?

          And there’s an even simpler way. Once inside Regedit, do a Search (Hit CTRL-F) for “UpperFilter”.

          Since both entries will be under the same segment, this lets the machine find it, and may be easier/less goof-prone. I’d still check to be sure you’re in the right branch as per the instructions, though.

          Believe it or not, I was accused by the customer of having sabotaged her machine so I would be called back in. I’ve not done any work for her since, especially since she refused to pay me at all.

        • #2610921

          I have the code 19 blues too

          by dje13614 ·

          In reply to A lot faster than the instructions Dell gave…

          I have a dell xps 750 with a Adaptec CD ROMand Verbatim cdrw. I downloaded and installed the new symantec Norton System works about the same time that I discovered that neither of my CD ROM/RW systems are functioning. Both exhibit Code 10 messages. Will your fix work on these two systems too?
          Don

        • #3011080

          code 19 and norton

          by danielbyrd1 ·

          In reply to I have the code 19 blues too

          i have an aspire and shortly after installing 360 my CD ROM showed code 19 in my device mngr. tried reg fix and just showed upper filters. and deleted them and my CD ROM functions properly. I think norton is the problem they need to fix their software to function correctly its a real headache.

        • #2839240

          Same problem

          by shortstuffns ·

          In reply to code 19 and norton

          I just installed Norton 360 a few weeks ago and tried to use my dvd player and had the code 19 error. Thank God for this site, because ervery other fix I found was looking for money. I’m writing to Norton. It’s crap that you pay for a product that destroys another.

        • #2816908

          Confirmation of this Recomendation

          by pwaltbillig ·

          In reply to A lot faster than the instructions Dell gave…

          Found my computer in same condition as described. Followed the above suggestion and my DVD / CD drives were back.
          Problem was caused by NORTON – as their loge appeared on a “back up” drive which they created without my knowledge. I also uninstalled Norton. Also lost my “Restore Dates” – CARBONITE did its job at restoring.

        • #2551148

          Thanks

          by mar_celo_m ·

          In reply to Good News

          It worked pefectly…thanks

        • #2781015

          Code 19

          by 1221eb ·

          In reply to Good News

          I tried Mark’s suggestion but I still get code 19. What else can I try?

        • #2966708

          Replace it

          by jay217 ·

          In reply to Code 19

          New cd/dvd combo drives are cheap… like $20. Thats of course if you dont have another one laying around.

          Also once you remove the upper and lower filters you can try reinstalling the drive. Sometimes programs like Nero can cause problems as well.

        • #3001568

          it did not work for mine

          by tallygirl68 ·

          In reply to Good News

          what now i need my dell fixed

        • #2999222

          error code 19

          by ste.fleck ·

          In reply to Good News

          I Too had this problem until following these simple instuctions, my cd rom is now working perfectly thankyou very much.

        • #3019471

          Thank you

          by jaydeep64 ·

          In reply to Good News

          Thank you sir for your help.

        • #2821787

          Awesome!

          by deelynskey ·

          In reply to Good News

          Many thanks Mark for posting that info.
          Been three hours trying to figure out why my acer aspire ax1300 wasn’t playing/complying with DVDs/CDs. Ant my parents were going nuts as this PC was only a recent investment! Your fix for code 19 worked a treat. Thanks again.Dee

        • #2839241

          Thanks for your help !!

          by shortstuffns ·

          In reply to Good News

          This solution worked perfectly. I spent all night looking for a solution and everything I found before this required money. I recently installed Norton 360 and I believe this was the root of the problem. Obviously the compatibility wasn’t there, until I found your fix. Thanks again.

        • #2819220

          Thank you, thank you, thank you!

          by allenek ·

          In reply to Good News

          It was getting so frustrating that I was about ready to junk the computer (it is getting a little old) and buy a new one. Your instructions were clear and concise and the DVD/CD-ROM drive works perfectly. You’ve made me a hard core TechRepublican! Thanks again. Allen

        • #2818384

          thank you so much

          by aka what ·

          In reply to Good News

          i cannot believe it work i even rebooted my computer and bought a new cd-rom because i thought it was old but it was the norton back up drive that made it dissappear
          thank you so much

        • #2856614

          THANKS

          by jachubby ·

          In reply to Good News

          Thanx u guys dis worked!!!!!!!!!!!!!!! Wow saved my laptop!!!!!!

        • #2878935

          CD dvd code 19

          by scottster43 ·

          In reply to Good News

          Thanks had forgot about this upper and lower filters worked perfect thanks again

      • #2433845

        Reponse To Answer

        by technobob100 ·

        In reply to I’ve had same exact issue with a Vista PC

        Thanks markgreiner@ – I now have a CD-ROM/DVD drive again.

      • #2427773

        Reponse To Answer

        by kingkyle155 ·

        In reply to I’ve had same exact issue with a Vista PC

        thanks to mark, it worked great!

    • #2781010

      How to fix “CD rom error code 19” in the registry.

      by Anonymous ·

      In reply to CD-ROM drive not recognized, error code 19

      Manually delete the registry entries
      Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
      322756 (http://support.microsoft.com/kb/322756/) How to back up and restore the registry in Windows
      Log on to Windows by using an account that has administrator rights and permissions. Then, follow these steps.
      Step 1: Start Registry Editor
      Click Start, click Run, type regedit, and then click OK. Registry Editor starts.
      Step 2: Delete the UpperFilters registry entry
      1. In Registry Editor, expand My Computer, and then expand HKEY_LOCAL_MACHINE.
      2. Expand SYSTEM, and then expand CurrentControlSet.
      3. Expand Control, and then expand Class.
      4. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.
      5. In the right pane (topic area), click UpperFilters.

      Note An UpperFilters.bak registry entry may also appear. To delete the UpperFilters registry entry, you must click UpperFilters and not UpperFilters.bak.
      6. On the Edit menu, click Delete.
      7. When you receive the following message, click Yes to confirm the deletion of the UpperFilters registry entry:
      Are you sure you want to delete this value?
      The UpperFilters registry entry is removed from the {4D36E965-E325-11CE-BFC1-08002BE10318} registry subkey.

      Note Do not exit Registry Editor. You must have this program for the next step.
      Step 3: Delete the LowerFilters registry entry
      1. In Registry Editor, expand My Computer, and then expand HKEY_LOCAL_MACHINE.
      2. Expand SYSTEM, and then expand CurrentControlSet.
      3. Expand Control, and then expand Class.
      4. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.
      5. In the right pane (topic area), click LowerFilters.

      Note An LowerFilters.bak registry entry may also appear. To delete the LowerFilters registry entry, you must click LowerFilters and not LowerFilters.bak.
      6. On the Edit menu, click Delete.
      7. When you receive the following message, click Yes to confirm the deletion of the LowerFilters registry entry:
      Are you sure you want to delete this value?
      The LowerFilters registry entry is removed from the {4D36E965-E325-11CE-BFC1-08002BE10318} registry subkey.
      8. Exit Registry Editor.
      Step 4: Restart the computer
      If a CD recording program no longer works after you restart the computer, you must reinstall the CD recording program.

      Please post back if you have any more problems or questions.
      If this information is useful, please mark as helpful. Thanks.

      • #2802500

        Code 19

        by 1221eb ·

        In reply to How to fix “CD rom error code 19” in the registry.

        Tried your suggestion still no lucki. Tried system restore and it will not restore, this all happened after down loading windows service pack 3 which I have taken off. What else can I do?

      • #2801063

        CD Rom error code 19 – Solution did not work

        by kimolson44 ·

        In reply to How to fix “CD rom error code 19” in the registry.

        I tried your suggestion of deleting the Lower and UpperFilters and rebooting, but this still did not fix my problem. I have the yellow exclamation point on both my CD and DVD drives and am not able to use them. Do you have any other suggestions to try?

        • #2805312

          I Figured Out a Fix

          by dan ·

          In reply to CD Rom error code 19 – Solution did not work

          I was having the same problems as everybody else. Following the suggestions in the MS article didn’t fix the problem. After beating my head against the wall for many hours and trying various Registry cleanup tools (without success), I dug deeper in the Registry and found another reference to the LowerFilters and UpperFilters.

          I found references to the filters in the following area: “HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE”

          Once you’re there, you should see multiple entries for your IDE drives. Check your CD-ROM drives. Check the entry directly below your CD-ROM drives to see if any of them have a property for the LowerFilter or UpperFilter. If so, delete the property. If you get a prompt saying you can’t delete the property, you’ll have to modify the permissions of the registry entry so that you’re allowed to edit.

          One final note…I had two references to the same drive in my Registry. I don’t know if that had anything to do with my problem, but I deleted the old reference when making the other registry modifications.

          I hope this helps.

        • #2966759

          Code 19 Error

          by dstir66 ·

          In reply to I Figured Out a Fix

          Hey Daniel. I tried your fix and I did see Upper/Lower filters and deleted them. I still get the error. You mentioned you saw two references to to the same drive. Can you explain what you mean and how I can tell if I have the same situation. Maybe I need to delete a duplicate. I am running Win XP.

        • #2983705

          you are a god

          by fordt ·

          In reply to I Figured Out a Fix

          this did it, i have been all over the web and found fixes that didnt work this did the trick you are my hero

        • #2770449

          Code 19 DEEP fix

          by dasms1 ·

          In reply to I Figured Out a Fix

          Awesome problem description and resolution. I read the entire string and tried every suggestion. I was not able to find a fix until I took your advice and went to the IDE line in regedit and deleted the lower filters related to both of my CD drives. Thank for ending my extreme frustration!

        • #2751968

          Thankyou for ending my nightmare!

          by jamesharper57 ·

          In reply to I Figured Out a Fix

          I just have to say thanks for ending my Reg19 nightmare. I cannot tell you how satisfyinh it is to have this resolved. I even went out and bought a new DVD drive to see if that would fix it, but it looks like I should have googled for a forum fix long ago.

          Thanks again 🙂

      • #2800863

        It works!!!

        by mazir ·

        In reply to How to fix “CD rom error code 19” in the registry.

        Thank You!!

        You saved my day!! It works for me on my vista-computer

      • #2785372

        No UpperFilter or LowerFilters

        by sandisaade ·

        In reply to How to fix “CD rom error code 19” in the registry.

        I followed the instructions listed to the letter, but did not find UpperFilters or LowerFilters listed in the registry subkey. Is there anything else I can do?

      • #3022980

        Thank You!

        by rw.tatum ·

        In reply to How to fix “CD rom error code 19” in the registry.

        I have yet to do much with the registry. You explained everything well and gave great advice on backing up the registry and creating a restore point. Your suggested fix worked perfectly and my wife is happy to have her new/formerly used laptop working. Thanks again and have a great evening!

      • #2868478

        error code 19 solution

        by cola1012003 ·

        In reply to How to fix “CD rom error code 19” in the registry.

        thank you so much! your instructions were simple and easy to exacute. anyone else who is unsure if this will work, try it, before you purchase a bunch of useless registry cleaners and fixers that do absolutly nothing! I even called tech support for norton and though they tried nothing could be done. I printed these instructions followed them to the letter and next thing you know after two weeks of frustrations…tada works perfectly, again thanks so much!

      • #2428030

        Reponse To Answer

        by waviclester ·

        In reply to How to fix “CD rom error code 19” in the registry.

        this fix worked perfectly for me , you are a legend, thanks so much for sharing the solution:):)

    • #2800857

      If you are still geting the errors then do this…

      by Anonymous ·

      In reply to CD-ROM drive not recognized, error code 19

      Repair Install
      If XP is corrupted to the point where none of the previous solutions get it to boot,
      you can do a Repair Install that might work as well as keep the current settings.
      Make sure you have your valid WindowsXP key.
      The whole process takes about half an hour depending on your computer
      If you are being prompted for the administrator’s password, you need to choose the 2nd repair option, not the first.
      1.Insert and boot from your WindowsXP CD
      2.At the second R=Repair option, press the R key
      3.This will start the repair
      4.Press F8 for I Agree at the Licensing Agreement
      5.Press R when the directory where WindowsXP is installed is shown. Typically this is C:\WINDOWS
      6.It will then check the C: drive and start copying files
      7.It will automatically reboot when needed. Keep the CD in the drive.
      8.You will then see the graphic part of the repair that is like during a normal install of XP (Collecting Information, Dynamic Update, Preparing Installation, Installing Windows, Finalizing Installation)
      9.When prompted, click on the Next button
      10.When prompted, enter your XP key
      11.Normally you will want to keep the same Workgroup or Domain name
      12.The computer will reboot
      13.Then you will have the same screens as a normal XP Install
      14.Activate if you want (usually a good idea)
      15.Register if you want (but not necessary)
      16.Finish
      17.At this point you should be able to log in with any existing accounts.

      Please post back if you have any more problems or questions.
      If this information is useful, please mark as helpful. Thanks

      • #2995711

        It didn’t work

        by kaltrin ·

        In reply to If you are still geting the errors then do this…

        Deleting the Upper and Lower Filters did not work for me and they were not in the same folder even. Now my computer won’t start so I have to do a windows recovery and I’m just hoping that works.

    • #2821781

      Ya know, Stevenpmarks authored this post and not once

      by cg it ·

      In reply to CD-ROM drive not recognized, error code 19

      did he respond to any of the suggestions presented and there are about 25 them.

    • #2839863

      Solution

      by sumanta_pani ·

      In reply to CD-ROM drive not recognized, error code 19

      go to “http://support.microsoft.com/kb/314060”
      and run the fixit from microsoft it will solve the problem.

    • #2444745

      my solution

      by theat ·

      In reply to CD-ROM drive not recognized, error code 19

      thanks so much. I did this on my pc. Though on windows 7. I deleted upper filter but was not able to find lower filter in that folder. But then I deactivated my optical drive from device management, and activated it again. Then the big yello scary exclamation point was gone. Thank you 😉

    • #2428118

      It worked!

      by herrickphoto ·

      In reply to CD-ROM drive not recognized, error code 19

      Thanks so much for that fix!

    • #2902859

      Dell Latitude e6520 DVD/CD ROM Drive not recognized

      by santod ·

      In reply to CD-ROM drive not recognized, error code 19

      THANK YOU VERY MUCH – deleting the upper and lower filters worked – I can now use my DVD/CD drive again. You save me so much time and frustration (after spending about three hours trying to find a fix on the Dell site).
      Best,
      Santo

    • #2432322

      Thank you!!!

      by tristinbeyda ·

      In reply to CD-ROM drive not recognized, error code 19

      I am working on a friend’s laptop, an Acer Aspire 5253-BZ481 with Windows 7 Home Premium (x64) and had a problem similar to this. The CD Rom drive: HL-DT-ST DVDRAM GT32N ATA Device (according to Device Manager) not only didn’t show up in my computer, but didn’t play any type of disk and wasn’t even listed in device manager. But after reinstalling the drive, I got it to show under device manager, but with the dreaded exclamation point. I tried updating it but Windows said it had the most updated driver already… After trying many other things, I came upon this thread and tried it, and by golly, it worked!!lol I’m so happy, I joined this web site just to post this thank you comment!lol

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