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CD ROM drive not working

By patthorn.stjohnsrd@revenu ·
I recently upgraded my NT 4 SP6a Compaq Deskpro EP 6350 to a Windows 2000 SP1 machine. Ever since my cd rom drive has not worked. Both my machine and its cd rom drive, a compaq crd 8322b are on the HCL for Windows 2000.
The error message in Computer Management, Device Manager says the following:
This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

Click Troubleshooter to start the troubleshooter for this device.

The trouble shooter has not helped.
Does anyone know of anything I can try to try and get over the problem? I've tried changing the driver to the different ones that come with Windows 2000 but without success.

Any help at all would be greatly appreciated.

Regards,
Pat

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CD ROM drive not working

by mdsnitc In reply to CD ROM drive not working

Here is the canned answer from TECHNET:

snipped from - Windows 2000 Configuration Manager Error Code Meanings [Q245386]


CM_PROB_FAILED_ADD
------------------

Text that is displayed in Device Manager:

This device is not working properly because Windows cannot load the drivers
required for this device. (Code 31)

Solution button: None

Cause:

This error message can occur for either of the following reasons:

- If the operating system calls the driver's AddDevice routine and is
unsuccessful. Windows 95/98 actually reports this error message as a failure
to load a dependent device, which may apply in this situation.

- After unloading a driver, Windows 2000 did not close its handles, delete itsdevice names, and so on. From Object Manager's perspective, this indicates
that the old object/device never went away, so the system does not create a
device object for a device that reappears because of a possible object name
collision.
Troubleshooting:

In either of the situations described above, this behavior is usually caused by a
bug in the device driver. Verify that the driver you are using is digitally
signed for Windows 2000. In the second situation described above, the error
message is resolved after you restart the computer. To prevent this behavior
from occurring again, obtain a Windows 2000 signed driver from the device
manufacturer.

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CD ROM drive not working

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CD ROM drive not working

by ratherbfishing In reply to CD ROM drive not working

I had a similiar problem with a network adapter. I solved it by completely uninstalling the device, physically removing it fromm the PC, then rebooting. Then reinstall.

Hope this helps.

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CD ROM drive not working

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CD ROM drive not working

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