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CD Rom Problems

By blls009 ·
I have a laptop that is running windows 98, is a pentium III, 450Mz. A few years ago, my cd-rom died and computor tech said cheaper to buy an external one which I did, A Polariod Burnmax 24EX. Things were going find. Then My disc detector tells me "no drives detected". I know the external works, because connected it to my desktop. I know USB port works, connected another device. I found that the laptop is reading my d (internal CD Rom) and F which is supposed to be my external, as one and the same D the internal drive. I know this because clicking on both drives opens the internal drive. HELP, What do I do. I'm a grandmother raised on slide rules, but have a little computor knowledge.

Thanks for your help

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by jimmy In reply to CD Rom Problems

Disable the Internal or old CD Rom if it no longer works.
You can do this by right clicking on my computer on the desktp then opening the system properties or device manager.Highlight the old CD Rom, right click and select disable.
Shutdown the laptop and then restart it.
This will stop the operating system trying to detect the old CD Rom.
What you did was correct first of all to check that the external CD Rom works on another PC. However, if the other PC uses another operating system or has a different driver installed this could be the problem.
Go to the manufacturers web site and download the latest CD Rom driver for your ext5ernal CD Rom.

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by Chris910 In reply to CD Rom Problems

An alternet solution is to change the drive lettter for your external drive back to f:.
To do this: Connect the external CD; Open device manager (right click my computer, select properties, select device manager tab); select CD-rom devices; pick the external device, click on properties and twards the bottom of the window is a selection that allows you pick the drive letter for your drive.
Good Luck!

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by niseys In reply to CD Rom Problems

You should also boot your laptop into safemode during powering on (F8 to boot into safemode during boot).

When safemode arrives, open the device manager:

(start -> settings -> control panel -> Syste -> Device Manager)

In device manager, any duplications you find - delete duplicated devices and do not leave one in place.

After all duplications are removed (right click the device, select 'remove' but do not restart until all duplications are out...) reboot the machine to normal startup mode and the drivers will re-install unless the device is third party and requires a driver which should be on a driver disk if not found on the Win98 OS disk.

You may find a few cd-roms listed that could be causing yours not to be seen correctly.

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