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CD-Roms not recognized....HELP!

By raylor ·
Two days ago, out of nowhere, my cd/dvd-roms stopped being recognized by my computer. They are listed in the device manager but have the yellow exclamation point beside them. When I attempt to pull them up it says "Windows cannot initialize the device driver" Code 37. I have uninstalled and reinstalled but no help. Also, the headphone outs on my soundcard have also stopped functioning. I am computer savvy and have tried everything I know. It seems to be a driver issue...Microsoft 5.1.2535.0, but I can't find a replacement and do not have my OS CD. My business depends on my computers running smoothly. Please help.

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by Black Panther In reply to CD-Roms not recognized... ...

Yes it sounds like a "driver" issue

37 Windows cannot initialize the device driver for this hardware. (Code 37) The driver returned failure from its DriverEntry routine. Uninstall the driver, and then click Scan for hardware changes to reinstall or upgrade the driver.
On the General Properties tab of the device, click Troubleshoot to start the troubleshooting wizard

Have you tried the manufacturers sites and also



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by Black Panther In reply to

ps: If it's that critical to your business it may make more business sense to purchase another Drive compared to the cost of loss to the business of spending time trying to get it working.

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by Black Panther In reply to

Another thing to try

Windows cannot initialize the device driver for this hardware. (Code 37)

All of a sudden out of the blue my CD-ROM and DVD player can no longer be loaded.

I get a yellow exclaimation in the device setting dialog.

I tried uninstalling and reinstalling using restarts, shutdowns, etc.

I tried uninstalling and disconnecting the drives all to no avail. It seems the CDROM is seen in the BIOS, and works if you use it as a boot up disk but stops working onces WinXP is loaded, so I think its a software issue.


Yes I tried turning off firewall and virus software also (Norton 2004 internet security) Can I reinstall windowsXP without screwwing up all my other programs?



This arises if additional software has gone missing - usually that from a CD burning program that has been uninstalled, but let pointers to it in the registry. Get a registry patch file, cdgone.reg, from www.aumha.org/downloads/cdgone.zip and merge it into the registry and reboot - you should then find the drives and will need to reinstall whatever CD burning package you wish to use.

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by HAL 9000 Moderator In reply to CD-Roms not recognized... ...

While I do agree that it is a driver issue what is the most likely thing that has happened is that someone has either installed or uninstalled a program and corrupted the System Registry. Without the Original Install Cd's you can not try the repair option so as Black Panther quite rightly said try his URL for a possible fix or you can try System Mechanic 5 from


In an attempt to repair the Registry. It may or may not work depending on what has been done. Generally things like this only happen when Shared Folders are removed on a program deletion as they affect many other basic functions of the computer so if you are asked do you want to remove Shared Folders always say NO!

If that's what happened you're up for a reload as there will be no way to recover the deleted folders and since it is not only the CD ROM but the sound card as well your problem would tend to point to deleted folders/files depending on which OS you are using.

If you still have a USB port working you'll be able to save your DATA to a USB Drive so all will not be lost and since the computer is so critical it will be faster to go out an buy a new copy of whatever Windows OS and other Software that you where using that you no longer have the CD's for. This time make sure that they are in a safe place so you'll not be up for this type of unnecessary expense the next time that this happens.


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by wcp In reply to CD-Roms not recognized... ...

I had a few successes by following the method 1 on MS KB 320553 ?CD-ROM drive or DVD-ROM drive appears to be missing after you install Windows XP? or

For additional reference, refer to
MS KB 321641 ?How to Troubleshoot Issues with Reading CD, CD-R, CD-RW, and DVD Discs? or

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by Fuzzy8balls In reply to CD-Roms not recognized... ...

Reinstall your drivers. It also woudn't hurt to reseat your drive and checking to dammage. Don't be afraid to call the technical support for your system. if it's a dell (where i work for) you have 24/7 tech support, if your computer is out of warrenty or not.

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by raylor In reply to CD-Roms not recognized... ...

Thanks guys. Running CDgone solved the CDrom issue. Sorry I didn't respond sooner. The soundcard is another issue. I have an Audigy 2 soundcard, but now parts of it are not working. First of all, it works...speaker-wise, but not through the headphones. It doesn't appear in Audio Devices and when I try to reinstall the drivers it says it doesn't detect Audigy 2 on my system. Any suggestions?

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