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CDRW Softwares Not Reading Drive

By bob ·
This machine is a 1 Ghtz with 512 megs of SDRam.
Win2K PRO.
Client decided that 40x 12x 40x CDRW should be upgraded to 52x 32x 52x.
Purchased upgrade model by the same manufacturer as the previous model.
The computer sees the drive just fine.
However, the burning software doesn't.
I changed to a different manufacturer's burning software, with the same result. The software wants to copy to an image and put it as a file on the computer's drive.
Is this too much CDRW for this unit?
How do I make the burning software see the new drive?

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by TheChas In reply to CDRW Softwares Not Readin ...

It sounds like the system has plenty of power to run the drive.

The IDE driver for the chip-set on the motherboard takes care of the drive as far as Windows is concerned. It might be worth the time to download and install the latest version of the chip-set manufactures reference driver.

The burning software provides the driver for burning CDs.

If both the BIOS and Windows see the drive as a regular CD drive, you most likely need to download a drive update from the CD Burning software manufacture.

It is very common that the shipped version of the burn software does not include support for the latest drives.

Just had another thought. If they swapped drives without removing the old drive from device manager, Windows may be confused about what drive is there. Either place the old drive back in and remove it from device manager, or edit it out of the registry. Then, install the new drive.
You can also accomplish this by removing the IDE controllers from device manager and allowing Windows to re-install the devices when you re-boot.

I sent an email to the address that is your user name here about the firewire card.

Chas

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by bob In reply to

New Developements
It's a good thing, but it seems that every time that I ask a question in TP QA, it turns into an elaborate learning experience.
I attempted to update the bios software, but was informed by the app that my operating system had the most current bios, this update would not be necessary, and is closing now.
I went with your second thought and let windows re-install the IDE controllers. The burning software still did not see the drive.
The computer sees the drive, by name.
So, I unistalled the IDE Controller again and the burning software before rebooting. The reboot recognized the missing controller and replaced it, then requested another reboot. when the machine was up again, I attempted to reinstall the burning software.
Recieved error message:
"C:\Progra~1\Symantec\532 evnt1.DLL
An Installable Virtual Device Driver Failed DLL Initialization"
The error message applet was titled: 16 Bit Windows Subsystem
Does this mean that an OS reinstall is going to be necessary?
I realize that, with Win2K, I can do a repair without loosing any of the third party apps installed.
Any more ideas?
Thanks for your time and efforts. These are valuable learning experiences.
Got your email about the firewire. Looking into named brand cards.
Thanks

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by sgt_shultz In reply to CDRW Softwares Not Readin ...

yes, i would have the drive model number in hand and research this on the cd burner software website.

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by bob In reply to

I attempted to install a firmware update for the Lite-on LTR 52327S. An applet appeared informing me that "No supported drive was detected on this computer. This update is for the Lite-on LTR 52327S ONLY!"
Taking for granted that there is only one kind of Lite-on LTR 52317S, I am led to believe that there must be another answer.
Thanks for your time and efforts.

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by Chris910 In reply to CDRW Softwares Not Readin ...

I ran into a case where I had to patch the Iomega hotburn software to recognize a drive I wanted to use.

Perhaps ther is an update to your burning software as well.

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by bob In reply to

Please see comment above.
Thanks for trying.

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by TheChas In reply to CDRW Softwares Not Readin ...

Have you tried updating the IDE driver for the motherboard?

Even though Windows recognizes the drive, I would still make sure that you have the latest IDE driver installed.

Next, the install error looks to be from your Anti-Virus or related software.
Make sure that they are disabled while installing the burning software.

What brand and version burning software?

EasyCD Creator older than version 5 will NOT support this fast of a drive. Even for version 5, you will need to install the drive update. You do need to register and log-in to Roxio's site to access downloads.
I have drive update 5.3.5p it is 839K. So, I could e-mail it.

Not sure where Nero falls on drive support.

Chas

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by bob In reply to

NTI CD 2000 was the burning software that had been being used.
Nero came with the drive.
I went in search for the latest IDE drivers and hit dead ends.
Is it necessary to update the entire BIOS to get these drivers?
The reference to Symantec in the error message is indeed puzzling, because Nortons Antivirus was removed from this machine and replaced with Panda's Titanium almost 6 months ago.
Have tried to reinstall NTI CD since we started, but not the Nero. I will unistall the NTI and Install Nero to see if there is any change.
The board is an Intel Cayman CA810 with the Intel Whitney i810E chipset and the Intel 82801 AA Ultra ATA Controller.
Thanks for your help on this one, Chas. I certainly appreciate it.

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by TheChas In reply to CDRW Softwares Not Readin ...

I don't understand why Intel does not group the chip-set driver with the motherboard drivers.

Here is the link to the latest version of the driver for the chip-set:

http://tinyurl.com/2gtja

As to the BIOS, for Intel motherboards it can be worth it to flash the BIOS.
Intel is one of the most prolific vendors when it comes to BIOS updates.
I recommend that you CLOSELY read the information about what has been fixed in the BIOS and ONLY flash the BIOS if an item that you are having problems with has been corrected by the update.
Further, follow ALL precautions in the BIOS update instructions.

I haven't used NTI's burning software. Still, if it is more than a few months old, you likely need a drive update in order to use the new burner.

Chas

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by bob In reply to

Thanks to all.
I've worked my way through all the mentioned possible cures for my dilemma with this machine. All to no avail.
I am going to do a partial back-up, then reinstall the operating system, since the reaccurring error message informs me, every time, that the Operating System already holds the information that I am in search of.
This has not been a loss. I have learned a lot during this little endeavor.
Thanks again, everybody.

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