http://redtape.msnbc.com/2007/05/ever_wonder_why.html#posts
Rose colored glass’s? Yes men?
I totally agree with this statement though.
[i]The good news for companies — and consumers — is that some firms are finally starting to understand the value of treating consumers well, Sprague said.
The benefits are immediate. Companies that improve their customer service experiences find consumers become immediately loyal — they are 2.5 times more likely to buy again from the same company. In fact, consumers who have a problem and enjoy a positive customer service experience are actually more loyal than customers who buy a product and never have to call the firm looking for help.[/i]
A company treats me right, I will be back. When it comes to quality service, I am ready to pay extra. Otherwise, yea. Ok, you won’t ever see my money again.
To be truthful, I don’t even bother a lot of times to call for service. I either throw the p.o.s. out and buy a better brand. Or I try and fix it myself.
Dan