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Change Control Board

By ray.erickson ·
I need some information on change control boards - how to set one up - and how to run it

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KISS to start

by James R Linn In reply to Change Control Board

Keep It Simple.....

We use these boards for any operational change which affects a productions system. We also use them for large projects.

For our operational one we make sure that a) the change has been duly authorised, b) sufficient testinghas taken place, and c) the change has been communicated to all affected people.

We meet once a week to review all proposed changes and to track the progress of previously approved changes. We include the help desk and desktop support groups, asmany times changes will affect them. Emphasis is on making sure the change doesn't have unintended consequences, and co-ordinates with other changes to make sure we aren't changing too many things at once.

The same kind of board in a project has the additional responsibility of containing the scope of the project. Whenever a change is proposed in a project, the impact of that change to both the project schedule and budget should be analysed and understood, by the key stakeholders before the decision is taken.

Hope that helps.

James

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Membership Is Important

by clive.a.foster In reply to KISS to start

In my past experience, one of the most important factors in determining the success of a Change Control Board is who attends.

If you are making decision about what changes to accept and what one to reject then, as well as technical staff who can explain why the change is being requested, you also need senior business staff who can understand the impact from a business perspective, and make decisions. There is always an element of risk in making changes. The business need to be aware of andagree to the risk, or reject the change because the risk is too great (in terms of potential impact to the business).

When the right people attend, Change Boards add great value and help build relationships between IT and the Business.

Good luck!

Clive

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Advance notice of changes

by infosystdon In reply to Membership Is Important

It helps to distribute a quick summary of the proposed changes with enough time for board members to review and decide. A common, but not very good, practice is to spring proposed changes to board members with inadequate time for review. On the other hand, an escalation process may be necessary to ensure a timely response from some members.

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