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Change over with scanner

By tammye7 ·
My computer had crashed when it had filled with concrete mortar. I vacuumed it totally and contacted gateway to help me redownload all of the programs that I had prior to the crash. The scanner that I had worked prior to the crash. Now the computer will not recognise the scanner and treats it as if it is broken. What can I do? I have tried to delete and start again several times...

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by sgt_shultz In reply to Change over with scanner

my sympathies. were you petrified or mortar-fied. sorry. don't let this experience make you hard. sorry again.
perhaps you just need to visit the scanner mfg website and download and reinstall the drivers. if you have done that already...
we need more data to help.
model of scanner. like hp 4100
interface type: scsi, parallel or usb?
which version of windows? win98se?
how things are looking in Device Manager. Go to Control Panel and double-click System. Pick Device Manager. do you see anything in there with red or yellow markings on it. if so, tell us what.

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by tammye7 In reply to

Poster rated this answer.
Had already done these things...answered your questions...I hope

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by Joseph Moore In reply to Change over with scanner

>My computer had crashed when it had filled with concrete mortar

Ok, this is a joke, right??? Did you drop a bag of mortar on the system? Since you "vacuumed" it out, I guess that means that water was not added to the mix!

Well, the lesson about keeping computers away from construction sites aside, let's think about this scanner problem.

What kind of interface does the scanner use, USB or a serial cable? Because maybe the port you plug the scanner into still has some mortar in it, which could prevent the scanner from connecting properly. If that is the case, if these ports are on the motherboard, then you might not be able to clean them out totally, which could mean the scanner will never work unless you get an expansion board, plug it into an available PCI slot (that you will have to make sure is ALSO free of mortar), then try plugging the scanner into and setting it up that way.

Mortar in a computer. I admit, I have never heard of that one!

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by tammye7 In reply to

Poster rated this answer.
Will try cleaning scanner and will look into purchasing an expansion board for computer... hope my addition answers question, a mason tendor in family with nowhere to change makes life difficult...should see hardwood floors...

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by Oz_Media In reply to Change over with scanner

Are you sure your hardware and chipset isn't damaged?

Depending on the type of mortar you spilled it may have contained a silica base or other additive to assist in creating a heat to set the mortar.

You may have killed a chip or damaged you BIOS.

Have you checked that the BIOS is able to load it's default config?

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by tammye7 In reply to

Poster rated this answer.
Did not spill mortar...BIOS seems to load default config...every thing else loads in fine... Do not think you understood that sig other had mortar dust on clothes. Fan sucked it in to computer.

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by TheChas In reply to Change over with scanner

My first concern is that some mortar mix got inside the scanner and onto the drive mechanism.

If so, the scanner may not be initializing when you start it up.

If this is a parallel port scanner, make sure any attached printer is turned on when attempting to access the scanner.

Chas

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by tammye7 In reply to

Poster rated this answer.
Tried that Chas, it is not mortar mix, it is mortar dust as fiance is a mason tendor...he looks like "pig pen" from "Charlie Brown" when he gets home from work. No place to change, did a number on hardwood floors too...

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by tammye7 In reply to Change over with scanner

Sorry, I needed to add that sig other works as a mason tender, clothes are covered with mortar dust when he comes home and no place to change out doors. Cleaned the terminals, scanner is USB the only thing that I did not do was take the scanner apart and clean that. I did contact the manufacturer and download from there. It had just worked in the morning and died in afternoon...right after computer had crashed and scanner was off at time of crash. That is what made me think it was problem with computer. Thanks for mortar jokes I laughed till I was stiff...

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by tammye7 In reply to Change over with scanner

Windows 2000 updated, USB series, Sig other is a mason tendor it was mortar dust...all terminals were cleaned, yellow question marks at site of scanner being recognized did not clean scanner as it had worked 20 minutes prior to crash and was turned off when computer crashed. Hope this helps more...love the stiff jokes

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