Change/Remove Buttons have disappeared from Add Remove Programs

By randisc49 ·
I recently loaded Zone Alarm Suite (Unfortunately while Norton was running) Now my Change/Remove buttons have gone missing when I view Add Remove Programs.

I have searched the Registry for NoRemove =1 settings and changed them to =0 but to no avail.

Any ideas?

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aaargh! me too!

by The Hoff In reply to Change/Remove Buttons hav ...

Please, somebody help. this happened to me too. Actually, a full list of what happened. I am running XP-SP2, and had Zone Alarm 6.1.744.1. I was updating Firefox to 2.003 and it stopped working. I reverted to 2.000 and it worked. Then I had to patch WoW last night... it also stopped working. I eventually realised that Zone Alarm was blocking the newly patched programs, so I uninstalled it, but remnants of it remained in memory and on disk... I foolishly used it's own uninstall utility, and BAM! the error reported in the post above happened.

The only thing I can think of prior to all of this was patching Windows about a week ago... but now I can't tell what patches were applied, thanks to the error!!!

help? [whimper]

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Me three... (Change/Remove buttons gone)

by Epimetreus In reply to aaargh! me too!

Just happened to me. I recently (within two weeks) I stopped using Norton's antivirus & firewall software and installed the ZoneAlarm suite. It's been working fine, except for an odd conflict with Logitech camera drivers that was easy to resolve.

Today, Photoshop CS2 greeted me with "Your Adobe Photoshop user name, organization, or serial number is missing or invalid. The application cannot continue and must now exit." Adobe and various web posts suggest that it's a registry error, and recommend uninstalling and reinstalling Photoshop.

When I opened Add/Remove Programs to do this, I discovered all the buttons missing. The standard Windows XP "System Restore" hasn't been able to successfully return to any of the saved states from the previous week or so.

Have you two had any luck since originally posting?

Thanks, Ep

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HAS to be a patch from MS that caused this because

by lsnodgrass In reply to Me three... (Change/Remov ...

I've been getting an error from Adobe exactly the same. Which patch tho. ARGH! Any luck from anybody, since this all started, in fixing the problem?

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Still having same issue,

by frankpeplinski In reply to HAS to be a patch from MS ...

Anyone fix this problem??

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Maybe. Ran MS patch and this started happening.

by doogel-o In reply to HAS to be a patch from MS ...

I got bored this morning, when the WoW realms were doing it's usual maintenance, so I felt playing MS. I opened it and the patch screen came up saying ''This version is too old'' or whatever, so I went to uninstall and reinstall it. The buttons for change/uninstalling disappeared. Anyway to fix this yet?

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AHA! but i don't have V-Com. hhmmmm. . . .

by lsnodgrass In reply to Me three... (Change/Remov ...

I'll have to see what is going on later. too late at night now. I'll check back in when i figure it out and let you know.

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same here

by susanandrobp In reply to Change/Remove Buttons hav ...

If anyone finds a solution, please post. The response I got from Zone Alarm was to clear out the internet log directory...but that didn't help.

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Try this

by ctrservices In reply to Change/Remove Buttons hav ...

Click Start, and then click Run.
Type sfc, and then press ENTER.
Click Extract one file from installation disk.
In the Specify the system file you would like to restore box, type C:\windows\control.exe.
Click Start, click Browse next to the Restore from box, and then locate the Windows installation files. By default, in the OEM version of Windows, installation files are on the hard disk in the C:\Cabs folder or C:\WINDOWS\OPTIONS\CABS.
When you find the path to them, just click OK

Follow the same procedure again but this time in the system file to restore from box, type C:\Windows\rundll32.exe

Download a copy of rundll32.exe,
unzip to this location and overwrite the old one:
C:\Windows\ (or wherever it was located originally)

Reboot and try accessing Control Panel

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Sorry, but sfc did not do anything

by frankpeplinski In reply to Try this


I have the same issue as described above, but tried to run the sfc, but it did nothing. I could not get to the extract screen at all. I'm running XP if that helps. Someone please post a cure!!!


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check permissions

by ThumbsUp2 In reply to Change/Remove Buttons hav ...

Has anyone checked to see if Zone Alarm or Norton have change your user permissions? This behavior is likely due to you not having permission to add/remove software.

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