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Check this out, This is what happens when you outsource

By Wizard-09 ·
http://www.telegraph.co.uk/news/uknews/4208678/BT-call-centre-worker-bombarded-female-customer-with-amorous-texts.html

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Sounds to me as if BT got off really cheap

by HAL 9000 Moderator In reply to Check this out, This is w ...

While it wasn't one of their staff members as such because they hire the organization that employs this person they are responsible for what those people do but without any control over them.

Sounds about right to me and I'm surprised that this doesn't happen more often or if it is that it doesn't get a lot more press coverage.

Col

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