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Citrix client connection problem

By peter.berger@genexsrvcs ·
I have a user who gets the following error when typing to start Citrix Metaframe client, "Cannot connect to the Citrix Server. TCP/IP Protocol is not available" "ICA browser failed to return any names. Server addresses may be entered in the server location list for this application, if no Citrix servers exist on your local subnet".

All other applications that use TCP/IP (IE, Windows, connection to NT Domain, etc) work fine using TCP/IP. I tried reinstalling TCP/IP & Networking components, Citrix client (even removed all files related to citrix in the hard drive and registry) to no avail. The only way to fix this solution is to FDISK and start from scratch (I've already done this 3 times already since November)

Citrix support knowledge base/FAQ doesn't help. Any help/insight would be great.

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Citrix client connection problem

by fgarber In reply to Citrix client connection ...

I have had this situation on several client machines. In the Citrix program neighborhood application on the client machine click on settings and enter the ip address of the metaframe server instead of the computer name. It works for us. Hope it fixes your problem.

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Citrix client connection problem

Thanks for the tip, but I did indeed try the IP address(es) (we have 2 servers clustered) in the bottom bar where you can enter the Server/Application name. Also tried the firewall proxy option too, to no avail.

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Citrix client connection problem

by Stillatit In reply to Citrix client connection ...

Having to fdisk sound suspiciously like a virus. Have you scanned this station?

Does this station have any protocols besides tcp/ip enabled? If so, make sure tcp/ip is at the top of the binding lists.

If all else fails, if the client is on thesame segment as the server, you might try enabling netbeui protocol on both, and tell the client's connection to use that.

Good luck.

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Citrix client connection problem

No viruses .. McAfee up to date. Laptop is in Chicago and serve in PA. NetBEUI no good. TCP/Ip = only protocol. User thinks it has something to do with the 98SE shutdown bug, since that's the only thing that is really weird besides this Citrix problem. Thanks anyways. :)

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Citrix client connection problem

by Big Ray In reply to Citrix client connection ...

Can the user ping the names and IP addresses of the Citrix servers? Also check in the application set settings. Make sure that Server Location Protocol is TCP\IP and that server group is primary. Connection type should be wide area network.

What version of the client does the user have? And what OS is the client using?

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Citrix client connection problem

Ping, netstat, nbtstat, IE 5.5, domain logon, every other TCP/IP subfunction seems to work!? Server group is primary, I even tried creating a new group too. Client = 6.00.910 on 98SE with latest windowsupdates. Weird!

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Citrix client connection problem

by Big Ray In reply to Citrix client connection ...

Check the appsrv.ini file located in C:\windows\profiles\"USERID"\ICA Clients\citrix\. The path may be different. In the Appsrv.ini file make sure that there are lines the have the following:

Smartcardrequired=no
BypassSmartcardDomain=no
BypassSmartcardUsername=no
BypassSmartcardPassword=no

If they are already there, look at another machine that is working. copy the appsrv.ini and pn.ini from the working PC to the bad PC. If it still doesn't work go into C:\Program Files\Citrix\ICACLient\ and compare the module.ini files between the PC's. The module.ini contains all the information on the protocols. Look at which dll's the module file has and then compare the dates on these dll's on the 2 system. There might be a problem with one of the dll's that citrix doesn't like, but which the other programs don't mind.

I hope this helps you out. You might also want to see if the user is installing any 3rd party apps that are breaking this and just not telling you about them.

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Citrix client connection problem

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