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Citrix Remote and local performance issues

By zeek ·
Hi everyone. I am a newby to this site. I am very impressed by the
knowledge and solutions I have seen in many of the posts. I am
hoping someone will be able to give me some ideas with a problem I
am having. I am helping out a friend with his small business of
about 10 users - 6 local and 4 remote. Here is the situation:

Some remote users (4 total remote users) are complaining of random
dropped connections with citrix, unreliable service, and slow speeds.
Remote users are also stating sometimes applications won't run
within their citrix connection and are presented with an error
message stating that the applications session is still open.

Most of the 6 Local users are complaining of random slow speeds
and random unusual application problems (a client/server application
sometimes gives incorrect data from a database). To resolve the
problems with the application, they usually close all applications and
restart the local computer.

Here is what they have:

On the network side, there is a 1.5 mb dsl connection going into a
dsl modem, then to a Cisco PIX 501 Firewall then to 2 - 24 port
HUBS. There are only 6 users, maybe 2 printers and it looks as
though there are users on both hubs and that are piggy backed. I
didn't have a chance to confirm which boxes are in which hub nor
have the chance to check the config of the PIX to see how it is
configured.

On the Server Side there are 2 - W2K3 Servers SP1. Each of the
servers are single 3ghz procs with 1gb Ram. One server handles a
shared database application and all of the users shares, containing
documents and MS Outlook backups. The other server is the Citrix
Server - not sure of the citrix version or configuration. I did do a
quick look at both servers and noticed the most recent update to the
viurs defs were Sept 2005 and automatic updates were turned off.

The workstations are WinXP SP2 with 2 ghz with some having 1gb
ram and the others with 512mb ram. Everything is set up as a
workgroup.

The remote users connect via a IPSec VPN connection to the Cisco PIX
501. Once they have the VPN connection to the network, they run
the Citrix client and are presented with a Citrix desktop with their
applications.

The users work consist of a database application (shared on the app
server), email via MS Outlook, and browsing the internet. Some of
the users do frequent video sites and do receive large emails (>
4mb).

I set up perfmon counters on the Citrix box to log the Processor,
RAM, Network and System. That will run for a few days.

I realize I am not giving all of the information needed but does
anyone have any ideas on what the problem may be? Would loosing
the HUB and installing a switch solve this problem by giving me Full
Duplex and faster speeds? Also, one of my friends recommended
giving the Citrix server more RAM.

Any help or suggestions would be greatly appreciated.

Thanks

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Some questions & a suggestion.

by deepsand In reply to Citrix Remote and local p ...

1) Which Citrix product(s) are you using?

2) Have you contacted Citrix re. this problem?

3) The "Discussion" forum is for matters of general discussion, not specific problems in search of a solution.

Post problems such as this to the "Question" forum, rather than the "Discussion" forum. There are those who specifically seek out problems in need of a solution, and that's where they go to look for such.

Additionally, the "Question" forum provides for your rating the helpfulness of responses, so that others with the same or similar problem might be able to more easily find a solution.

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Thanks

by zeek In reply to Some questions & a sugges ...

Thanks for the advice on the correct way to post. If my
problem and solution can help anyone else would be cool.

I have moved the discussion to a question forum.

I don't know for sure which citrix products they are using.
I think a presentation server and a application server. As
you can tell, I am not that familiar with citrix. I am in the
process of getting the software so I can load it in a test
environment to become more familiar.

I have not contacted Citrix about this problem.

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Well, in that case, ...

by deepsand In reply to Thanks

1) Do find out precisely what Citrix product(s) is(are) being used;
2) Which machine(s) is(are) running which product(s); and,
3) Contact Citrix.

If it is the case that your problem is owing to inadequate resources and/or interactions between their apps and others, it is they who are in the best position to assist with such.

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Thanks Again

by zeek In reply to Well, in that case, ...

Thanks Deepsand. I will do that. I will probably be going
out to his office later in the week. I will re-post and supply
any information I receive/find.

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That sound like a plan.

by deepsand In reply to Thanks Again

Ill check back in later this week.

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