Citrix Remote and local performance issues

By zeek ·
Hi everyone. I am a newby to this site. I am very impressed by the
knowledge and solutions I have seen in many of the posts. I am
hoping someone will be able to give me some ideas with a problem I
am having. I am helping out a friend with his small business of
about 10 users - 6 local and 4 remote. Here is the situation:

Some remote users (4 total remote users) are complaining of random
dropped connections with citrix, unreliable service, and slow speeds.
Remote users are also stating sometimes applications won't run
within their citrix connection and are presented with an error
message stating that the applications session is still open.

Most of the 6 Local users are complaining of random slow speeds
and random unusual application problems (a client/server application
sometimes gives incorrect data from a database). To resolve the
problems with the application, they usually close all applications and
restart the local computer.

Here is what they have:

On the network side, there is a 1.5 mb dsl connection going into a
dsl modem, then to a Cisco PIX 501 Firewall then to 2 - 24 port
HUBS. There are only 6 users, maybe 2 printers and it looks as
though there are users on both hubs and that are piggy backed. I
didn't have a chance to confirm which boxes are in which hub nor
have the chance to check the config of the PIX to see how it is

On the Server Side there are 2 - W2K3 Servers SP1. Each of the
servers are single 3ghz procs with 1gb Ram. One server handles a
shared database application and all of the users shares, containing
documents and MS Outlook backups. The other server is the Citrix
Server - not sure of the citrix version or configuration. I did do a
quick look at both servers and noticed the most recent update to the
viurs defs were Sept 2005 and automatic updates were turned off.

The workstations are WinXP SP2 with 2 ghz with some having 1gb
ram and the others with 512mb ram. Everything is set up as a

The remote users connect via a IPSec VPN connection to the Cisco PIX
501. Once they have the VPN connection to the network, they run
the Citrix client and are presented with a Citrix desktop with their

The users work consist of a database application (shared on the app
server), email via MS Outlook, and browsing the internet. Some of
the users do frequent video sites and do receive large emails (>

I set up perfmon counters on the Citrix box to log the Processor,
RAM, Network and System. That will run for a few days.

I realize I am not giving all of the information needed but does
anyone have any ideas on what the problem may be? Would loosing
the HUB and installing a switch solve this problem by giving me Full
Duplex and faster speeds? Also, one of my friends recommended
giving the Citrix server more RAM.

Any help or suggestions would be greatly appreciated.


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All Answers

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Hello again.

by deepsand In reply to Citrix Remote and local p ...

1) Do find out precisely what Citrix product(s) are being used;
2) Which machine(s) is(are) running which product(s); and,
3) Contact Citrix.

If it is the case that your problem is owing to inadequate resources and/or interactions between their apps and others, it is they who are in the best position to assist with such.

If they are unable to resolve your problem, let us know here what they did offer in the way of suggestions, what of that you tried and with what result(s), as well as the details mentioned in items 1 & 2.

Off the top of my head, it seems that the problem may be that you're trying to shove too much through the DSL connection; is this a business or home grade DSL line? And, is it bare DSL or piggy-backed on a voice line?

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I will do my homework and post back

by zeek In reply to Hello again.

Thanks for the suggestions. I will do my homework this
week and post back with what I find out.

Thanks again!

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