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Client cant E-mail one Domain (Exchange 2003)

By ryan1234bishop ·
Good day all

I have one client who cant E-mail a Domain. When they try they get no bounce backs and no messages get received on the other end. I did an SMPT test and below were the results

OK, connected to mail.mboc.ca...
< 220 mail.mboc.ca Microsoft ESMTP MAIL Service, Version: 6.0.3790.4675 ready at Fri, 1 Oct 2010 14:20:38 -0230
> HELO edit.dnsvr.com
< 250 mail.mboc.ca Hello [64.85.73.124]
> MAIL FROM:<bcody@mboc.ca>
< 250 2.1.0 bcody@mail.mboc.ca....Sender OK
> RCPT TO:<jeremykorchoski@gov.nl.ca>
< 550 5.7.1 Unable to relay for jeremykorchoski@gov.nl.ca

Besides doing that test I have no idea where to start. Any pointers\experience about this topic you want to discuss

Thanks

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Is the receiving email address correct?

by wizard57m-cnet Moderator In reply to Client cant E-mail one Do ...

Does it occur when attempting to send to known email addresses at gov.nl.ca?
It could also be the mail server at gov.nl.ca that is down or offline for some reason. From the header you posted, the email address of the receiver does not exist or doesn't have an inbox on the mail server at the Newfoundland, Canada offices.

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sorry for the long reponce time

by ryan1234bishop In reply to Is the receiving email ad ...

Yes I confirmed that the gov.nl.ca that I am testing with exists (I tested it with my personal account and they do receive my E-mail) but when I try with a @mboc.ca address they dont get the message and I dont get a bounce back

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more logs!

by ryan1234bishop In reply to Client cant E-mail one Do ...

Today I took a look at the message logging and got the following after I sent a test Email

Server Log

2:02 PM SMTP: Message Submitted to Advanced Queing
2:02 PM SMTP: Started Mesage Submission to Advanced Queue
2:02 PM SMTP: Message Submitted to Categorizer
2:02 PM SMTP: Message Categorized and Queued for Routing
2:02 PM SMTP: Message Routed and Queued for Remote Delivery
2:05 PM SMTPL Started Outbound Transfer of Message
2:05 PM Message transferred to hello-1 Through SMTP

Hello-1 Log

The tracking database on hello-1 is not available or the message has left the Exchange organization. Facility: Miscosoft Exchange Management ID no: C1032751 Microsoft Exchange Managment

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