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Client VPN connection to Windows Network printer Problem

By lphatak ·
I am a user in a remote office that connects to our main Office with Cisco VPN clients. We have two computer on our LAN network that do not see the network printers when connected to VPN. When not connected to the VPN, both users can see and print to the networked printers.

I have found in the VPN client that there is a section that states: Allow local LAN access. This is checked, but does not make a difference. We are using Microsoft Remote Desktop and the printers option in the local resources tab is checked. The users are Windows XP pro sp2. We have tested with firewalls disabled, which has not worked.

Anything else I can look at or change?

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Can you ping the IP addresses of the printers?

by robo_dev In reply to Client VPN connection to ...

The first step is to see if you can see the printers with TCP/IP, using ping.

Many network printers have a web-based config page...can you get to those thru the VPN?

Assuming that you can ping successfully, then there might be some Windows networking issues to address.

Are these network-attached printers, or shared printers? Is this a domain or workgroup?

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Not able to ping the IP address of printers when on VPN

by lphatak In reply to Can you ping the IP addre ...

We were able to ping on our network but not when connected to the VPN. We run Novel 6.5 service pack 3. The printers are network-attached. We are using NDPS for the printers.

We have a VPN connection to our main office through a Cisco Client (Version 5.0.00.0340) and Microsoft Remote Desktop Connection. The problem is we have two computers that cannot see our local printer in the printer dropdown box when connected to our main office's Terminal Server. Two other computers can see the local printers when connected. Our main office is telling us we are the only client having this problem. We are using Microsoft Windows XP 2002 Service Pack 2 on all the computers in question. On the Transport tab in Cisco Client, "Allow Local LAN Access" is checked. On the Local Resources Tab in Remote Desktop Connection, Printers is checked. We're on a Novell Network using NDPS printing service. The problem occurred within the last couple of weeks--before that, both of the problem computers could see the printer. Neither we nor our main office can think of anything that changed around the time the problem occurred. We've tried the Microsoft solution in article 302361 (http://support.microsoft.com/?kbid=302361) with no success. We've tested the problem with File and Print Sharing both off and on. Tried it with the firewall completely turned off. Tried it with the printer shared. Any ideas would be appreciated.

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