I just read the poll regarding the ratio of clients to help desk personnel and was wondering if that combined phone support and tech support. Currently we support 1600 internal users and have 4 phone support and 4 tech support people staffing 14 hours Mon – Fri and 8 hours on Sat. Between HD phone calls and e-mails we average around 5000 calls per month with phone supports resolving around 88 – 89%. What I’m basically trying to do is justify more personnel. I’d appreciate any thoughts you mighthave.
Thanks,
Ricki Heinig
Remedy Admin
Liberty Medical Supply
rickih@libertymedical.com
Phone (772) 398-5904
Fax???(772) 398-4104
