“Clipping”

I am running WinXP Pro. I currently use the ISP Netzero Platinum and have had no trouble with it. However, my Wife uses free Juno 5.0 which I have downloaded and installed several times. However, when someone sends her an EMAIL with an attachement, when she tries to print the attachment, the first two to three characters on each line of the attachment are missing. At one time, I set up a user account for her and one for me. I was the administrator and she was the limited user. At that time, I found out that if the administrator printed that attachment, the printout was fine, so I just made her the administrator. However, now, no matter how I set up the user accounts, the attachments to EMAILs throuhg Juno get “clipped” Any ideas by anyone will be appreciated. Thanks in advance, Sid Kraft