I was wondering if anyone had any similiar experiences working in an IT dept or an IT team in which your supervisor(s) did not really know what they were doing and were not willing to listen to your ideas or the ideas of your teammates?
I am currently in a situation like this and it is not like my immediate supervisor(s) are bad people, they just have a singular, linear approach to tech support that they are not open to new alternatives and/or ideas that can possibly be more efficient and effective. This old-school, “my way or else” attitude has caused a very low moral within the IT team as well as given a very negative image of the group to our users (they expect a slow response time whenever a help request is submitted).
If you have dealt with this in your career, how did you deal with it?
Thanks!
