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Closing Outlook archive fails

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by qleaper

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I have an archive folder currently open in Outlook 2000 that cannot be closed. When I attempt to "Close "Archive Folders"", I get a Microsoft Outlook dialog box warning that "The operation failed. An object could not be found."

I have run scanpst.exe on the archive, but the problem seems to be from within Outlook rather than in the .pst file. I can open a second folder to a copy of this .pst file and subsequently close that folder with no problem. But the original folder refuses to close.

If I go to properties for this folder, clicking the Advanced button gets the same warning dialog box.

Any suggestions?

Michael

1 reply

by sgt_shultz

this is closest i saw. hope it helps.
---excerpted from mskb article 292022---
SYMPTOMS
When you attempt to remove a personal folder from your folder list, the following error message may appear:

The operation failed. An object could not be found.
This behavior may also occur in Corporate or Workgroup mode after you remove the personal folders from the profile.
CAUSE
This behavior can occur if the Personal Folders service is no longer pointing to a valid personal folder file (.pst) or if the folder list has been damaged.
RESOLUTION
If you are using the Internet Mail Only (IMO) installation of Outlook, you can resolve this behavior by editing the Windows Registry: WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

Quit Outlook
Start Registry Editor (Regedt32.exe).
Locate the following registry key:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows Messaging Subsystem\Profiles\Microsoft Outlook Internet Settings\

Locate the registry key that contains the old personal folders entry, right-click the key in the right pane, and then click Delete.
Quit Registry Editor, and then restart Outlook.

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