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Code 19....HELp

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I tried the suggestions to of deleting the upperfilters and lowerfilters registry, but I do not have those I have upperfilters.bak and lowerfilters.bak, and it said do not delete those. Is there anything else I can do to get my DVD rom to work.

Thank You

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by cmiller5400

More info required...

What is the make model of computer? What OS? What burner?

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