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  • #3949266

    Company Microsoft Account Details Missing

    by aadiel.willemse1 ·

    Hi All, hope you are well? I was hoping you could please assist, I have joined a new company as an IT Tech but person who’s role I took over has got rid of all the company’s Microsoft account info and he was the only one within the company who had those details and account recovery email etc. How do I go about retrieving all MS Account details? Thanks in advance for any help provided.

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    • #3949300

      Reply To: Company Microsoft Account Details Missing

      by mehmoodtoqeer75 ·

      In reply to Company Microsoft Account Details Missing

      We have one Office 365 account that suddenly disappeared, no accounts were deleted. We checked in our Admin center for the account we could not find it. We also sent a test email to that email address it couldn’t be delivered. We do not understand where the account could have gone.

      Please any help is mostly appreciated.

      Irrelevant url removed by moderator.

      • This reply was modified 4 months, 2 weeks ago by kees_b.
    • #3949304

      Re: account disappeared

      by kees_b ·

      In reply to Company Microsoft Account Details Missing

      If Microsoft support can’t tell why it happened or can’t restore it, all you can do is to recreate it yourself.

    • #3949504

      Contact your company’s legal department ASAP

      by Wizard57M-TR ·

      In reply to Company Microsoft Account Details Missing

      If what you detailed occurred, then the previous IT tech has violated not only many federal/state regulations but probably company policies. You should contact Microsoft as well, and take steps to block whatever email address the person used for recovery email.
      Wiz

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