Software·43,767 discussions

Company Microsoft Account Details Missing

Tags: Microsoft, Software, Windows

Hi All, hope you are well? I was hoping you could please assist, I have joined a new company as an IT Tech but person who’s role I took over has got rid of all the company’s Microsoft account info and he was the only one within the company who had those details and account recovery email etc. How do I go about retrieving all MS Account details? Thanks in advance for any help provided.

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[kees_b]

Reply To: Company Microsoft Account Details Missing

In reply to Company Microsoft Account Details Missing

We have one Office 365 account that suddenly disappeared, no accounts were deleted. We checked in our Admin center for the account we could not find it. We also sent a test email to that email address it couldn’t be delivered. We do not understand where the account could have gone.

Please any help is mostly appreciated.

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• This reply was modified 1 year, 1 month ago by kees_b.

Re: account disappeared

In reply to Company Microsoft Account Details Missing

If Microsoft support can’t tell why it happened or can’t restore it, all you can do is to recreate it yourself.

Contact your company’s legal department ASAP

In reply to Company Microsoft Account Details Missing

If what you detailed occurred, then the previous IT tech has violated not only many federal/state regulations but probably company policies. You should contact Microsoft as well, and take steps to block whatever email address the person used for recovery email.
Wiz

[Author]

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