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Computer can't comunicate with Modem

By jrbigsky ·
Computer:
Compaq Deskpro 2000 96 MB Ram..win 98SE Pentium (r)MMX
The modem and driver are installed computer verifys this in Device Mngr.
However when I go to control panel and click on modems and do a diagnostic on the modem it shows themodem as HSP56 MicoModem in Com 4
(Modem is instaled in a PCI slot.)
When you highlight the modem and click more info to do a test of comunication the screen turns blue and you are told to click any key, that gets you back to the test where it says test failed and to check if the interrupt port is set right.????????
Going to device Mngr. under modems/properties/setting it
shows modem in Com4,Base Address 2E8, and interrupt 3..
it seems like the computer is not finding the modem in the pci slot or port ..
I tried a different modem and same thing ..it has a video card in a pci slot and thats it ..all else is on MB. I tried uninstalling and reinstalling and get the same results ..
On installing modem windows finds the modem and accepts and loads the driver off my disk but then can't find it to comunicate with it..
Need help on this one!

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Computer can't comunicate with Modem

by TheChas In reply to Computer can't comunica ...

Just to aid your sanity, Windows creates a virtual comm port for all modems. Comm 4 is typical when you have the COMM ports on the motherboard enabled.

1. Delete ALL modems from Control Panel / Modems.

2. Shut down, and remove the modem card.

3. Boot up, and run the setup program from the modem driver floppy, download, or CD.

4. Shutdown, and install the modem.

5. Windows should now take care of everything on it's own. At the most, you may need to point the driver wizzard to the folder where the modem program placed the files.

The reason for installing the drivers first, is that for many of these "controller-less" modems, you need to make windows know how to talk to the modem before the modem is in place.

Chas

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Computer can't comunicate with Modem

by jrbigsky In reply to Computer can't comunica ...

The question was auto-closed by TechRepublic

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Computer can't comunicate with Modem

by opatzg In reply to Computer can't comunica ...

I've had the same problems before and Chas gave an interesting spin on it. I've never had them work right the first time. Hope loading the drivers first is the answer, normally it is the second attempt which would get it to work for me. Another thing I've gotten used to doing is disabling the com ports in BIOS since for the most part everything is USB now you don't really need your com ports unless you get an external modem or your mouse doesn't have a ps2 port. Then your modem sets up on com port 1 or 2 and you don't run into conflicts with audio and other devices.
Good Luck!

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Computer can't comunicate with Modem

by jrbigsky In reply to Computer can't comunica ...

The question was auto-closed by TechRepublic

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Computer can't comunicate with Modem

by bincarnato In reply to Computer can't comunica ...

In addition to answer 1.

Boot into Safe Mode and check for modems in there as well. While doing this I would check for double listings for other devices as well. Almost always there is several HD's, floppies, and CD-ROMs listed. Keyboards and mice may be listed more than once as well.

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Computer can't comunicate with Modem

by jrbigsky In reply to Computer can't comunica ...

The question was auto-closed by TechRepublic

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Computer can't comunicate with Modem

by jrbigsky In reply to Computer can't comunica ...

This question was auto closed due to inactivity

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