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computer crash please help

By dsnyder ·
just wanting to thank you great people in advance?
i just built a computer for someone
it runs great i take it to the customers house and within a few days it has crashed. at first it would lockup within a few minutes on internet . well i formatedreinstalled win98se okay take it back home worked great for about 4 days and then all of a sudden with no one around it just shutoff and wouldn't reboot. command .com himem.dblbuff and a couple other system files missing or corrupt okay copy the files back in but still wouldn't boot so i formatted and reinstalled win98se again . does anyone have any idea ? seems to run great until i get it to the customers house run programs to stress test runs them without crashing they are on swbell dsl internet service
it is a
atx case with 250 watt power supply
win98 se
850 mhz celeron
shuttle 815 e mobo
128 mb pc133 ram
tnt2 video card

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computer crash please help

by TheChas In reply to computer crash please hel ...

My first thoughts are to check the quality of the power in the house.
If you can run the system for days with no problem, and they get it to fail within a couple hours, it sounds like noisey power lines.
Set them up with a comercial grade power line filter. Not just a surge supressor.
Consider loaning them a UPS as a test.

Make sure that the DSL line has proper spike and noise filters to.

Do they shut the system down properly?

Electromagnetic fields? Do they have a vacuum cleaner with bad brushes? You would be amased at how strong a magnetic field these motors can generate.

Other ideas:
Static shocks to the system;

Install a keystroke monitor to see if they are doing anything that disrupts the system.

Years ago, we had several computers set up on a production line. The computers would regularly lock up and need to be re-booted. I stood out of view and watched the line for several hours. Turned out the operators were setting things on the keyboard. Once the buffer filled, the machine locked up. It had been a problem for months, but was only resolved through direct observation.

Vibration; how stable is the stand that the PC is on?
Does the floor shake when you walk by, or bounce near the PC?

Beyond the above, it may just take dogged blood-hounding to find out what is hapening.

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computer crash please help

by dsnyder In reply to computer crash please hel ...

The question was auto-closed by TechRepublic

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computer crash please help

by cnlson In reply to computer crash please hel ...

Download the Windows IDE Hard Drive Cache Package using Windows Update.
the article
ScanDisk Runs Even Though Windows Shut Down Correctly (Q273017)

you can search for the q number with google to get the page

Connect to the Internet.

From the Start menu, click Windows Update.
Note: If Windows Update is not found on the Start menu, from the Start menu, click Run. In the Run dialog box, type: Wupdmgr.exe, and then click OK.


After the Web browser page has completely loaded, click Product Updates.

In the Recommended Updates section, click Windows IDE Hard Drive Cache Package, and then click Download

good luck

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computer crash please help

by dsnyder In reply to computer crash please hel ...

The question was auto-closed by TechRepublic

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computer crash please help

by md_hashim In reply to computer crash please hel ...

Did you install new SW? Remember something akin happened on a Win95 system. Problem was some freeware that clashed on memory with win95. The regular warning were disregarded by the user and he ended up having a crashed system...

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computer crash please help

by dsnyder In reply to computer crash please hel ...

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computer crash please help

by Mike (from Canada) In reply to computer crash please hel ...

checklist:

[ ] Make sure the voltages are the same
[ ] Make sure the power in the house (the PC has
problems in) is 100% perfect
[ ] Make sure that there isnt a super strong
magnetic field nearby as it can damage at
least the hard drive.

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computer crash please help

by dsnyder In reply to computer crash please hel ...

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computer crash please help

by itcanada In reply to computer crash please hel ...

Is this machine being used on a power generator?
power surge or spike from using this will destroy your internal power box. I have run into this twice. You must have a constant steady stream of electricity. it is very bad for the power supply if you do not.

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computer crash please help

by dsnyder In reply to computer crash please hel ...

The question was auto-closed by TechRepublic

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