HP Computer possibly crashed?
I am writing on behalf of my friend who has a Hewlett Packard 763n computer. Win XP Home
She has a Cable connection and when she tries to go to Internet Explorer>Outlook Express>MSNBC.com to get her mail,she gets this “BLOCKED TRAFFIC” message. Can not get into her E-mail,or any applications even though she can see her desktop and icons every time she restarted the computer five times.
She has the NORTON Anti-Virus she pays for and thinks maybe that might be a problem.
I told her to go to the Start>Help and support> System restore,and get back to an earlier restore point,which she told me she never did create one,I told her then she would lose everything ( jpgs, mp3’s, documents,folders,etc. ) but at least it would run cleaner than it recently was…her son was purchasing and downloading itunes and loaded up the computer,she he first started this, she told me her computer really SLOWED DOWN quite a bit.
I took her through the cleaning out old files,cookies,temp Internet files,recycle bin,disk clean up, and Defrag in safe mode,etc., to try to speed it up, it worked for a few days then it slowed again.
Since she has the icons and desktop,I will try to get her to safe mode and then RESTORE…would this work? Do I have to uninstall the cable? Thanks a bunch!