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Computer doesn't shut down

By amitprakash.nav ·
On shutting down, my computer restarts. I have os XP Professional(version 2002)with SP3, AMD Athelon (tm) 64 processor.

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It may be encountering an error

by IC-IT In reply to Computer doesn't shut dow ...

You may find out by checking your event logs.

You can uncheck the Automatic restart on error. To find it also;
Right - click My computer
Select Properties.
select the Advanced Tab, then under startup and recovery - The Settings Button.
Under system failure - Uncheck the Automatically restart.

Then when you shutdown you should see an error message or a blue screen.
You can use that to isolate/correct the issue.

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When i had similar issues....

by CaptBilly1Eye In reply to Computer doesn't shut dow ...

I disconnected all USB devices and the situation went away.

I then plugged them back in using different ports and the issue never returned.

The situation you are experiencing can also be caused by a BIOS setting, a faulty modem card, an error that is occurring at shutdown or a peripheral such as a battery-backup (UPS). Try disconnecting all peripherals (printers, scanners, UPS, etc) to see if the issue goes away.

In another case, where an XP machine was restarting instead of shutting down, I found it was related to a corrupt service. Pinpointing the exact service involved was a little tricky.
The system shut down properly when I was in Safe Mode. That told me it was a driver or Service issue. So, I first set up a boot menu to easily start up in Safe Mode. Here's where you can find out how to create a custom boot menu: http://www.askapache.com/windows/custom-boot-menu-in-windows-xp.html .
The next step is to disable non-essential Service to find which one is causing the issue. Here's a good article for learning about what Services are essential to Windows: http://www.blackviper.com/WinXP/servicecfg.htm . There is also a good article on that topic available in the TechRepublic Downloads section.

Good Luck.

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