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Computer hangs when opening a file

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5 replies

by joe11701

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One of my users is experiencing a problem...
His wording....
"When I try to open an existing excel spreadsheet or Word document while the computer is not synchronized to the system through the VPN and in each case the computer locks up. I get ?Word (or Excel) Not Responding?. Seems to be fine if I synchronize. It does not seem to matter whether the file I am trying to load is a synchronized file (i.e., in ?My Documents?) or not."

This occurs when the computer is NOT on the network, either VPN or in the office.

Any ideas would be helpful.

5 replies

by bizzo

Could it be that the office template, normal.dot, is located on the network and not locally?

by robo_dev

1) The current document
2) the temporary file that is the current doc when the current doc is open.
3) The autosave file that is a backup of the current doc.

If any of those files are in the wrong place, then odd things would happen.

I would also clear the 'recently opened' history in each app, in case it's looking for a file that's stored on the LAN.

Also be careful if any anti-virus software is 'office aware' as it may get confused when things are in different places.

by joe11701

1. File locations...
I'll look into this...

2. I'll have the user wipe the MRU list.

3. Is Symantec AV EE "Office aware" ?

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