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Computer hangs when TAB key used on web

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by nsteere

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Hi,

I have seen this problem before but was able to fix it by removing Outlook Express and re-installing but my user has IE6 with no entry in ADD/REMOVE for Outlook Express.

When he is on any web site and is entering info in fields he will hit the TAB key to go to the next field and the sytem hangs for about 20 seconds each time. It started after he used the Win2000 non-ERD repair process.

Anyone experience this prob before???

5 replies

by rorycarlin

Have you tried reapplying the service pack (if any)? This could be necessary after the repair process.

by nsteere

Thank you but we already did that. SP2. I heard a full install of outlook express 6 would do it but I cannot find it. Only the one set into IE 6

by lizzy

I always get an error or alert message if I try to uninstall Outlook Express with just IE 5.0 or 5.5--I'm told that Windows needs it or may become unstable. Have you tried going to Microsoft's site and reinstalling IE 6? It may give you the option to repair the previous install. Also, if the client has the Beta version of IE 6.0, he or she may have trouble due to problems with that release and should get the updated version anyway. Just make sure to use the mouse cursor and not the TAB key until after you have reinstalled and rebooted. Best wishes.

by nsteere

You guys are gonna crack-up....

There is a KB article that says:

If you install SP2 then intall IE6,
then uninstall SP2 then,
re-install IE6 (damaged),
then the add/remove programs entry for IE6 disapears so no fix for the "TAB" thing.
The only way to fix it is to:
Install windows 2000 as an upgrade, then re-install SP2,
then re-install IE6

......ugh.....but it worked...

Whole thing started when one of my developers wacked his system out and tried to fix it by deletingeverything--

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