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computer keep restarting

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everytime i install NORTON PERSONAL FIREWALL 2003, it asks to restart my computer to finalize the installation, so it restarts,a nd then never gets back into windows, it will get to the WINDOWS 2000 loading screen and after that, (when its suppose to go into windows), it will just restart, i cant get into windows, so i ended up formatting my drive 2 different times, please help, and let me know what the problem is, thanks a lot

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computer keep restarting

In reply to computer keep restarting

Have you tried looking for that on nortons website? Can you boot to safe mode and remove the software and have it boot ok?
How to troubleshoot Norton Internet Security or Norton Personal Firewall 2003 install problems
Situation:
You are trying to install Norton Internet Security (NIS) or Norton Personal Firewall (NPF) 2003 but cannot successfully complete the process.
Solution:
Most installation problems that occur when installing NIS or NPF 2003 are due to conflicts with other programs.To prevent or resolve such installation problems, clean boot the computer and then install NIS or NPF.
To resolve installation problems:
1. Clean boot the computer. For instructions, select the appropriate document based on your operating system:How to perform a clean boot of Windows 98
How to perform a clean boot of Windows Me
How to perform a clean boot of Windows 2000
How to perform a clean boot of Windows XP
2. Install NIS or NPF. For instructions on installing NIS or NPF, see the document How to install NIS or NPF.
If you follow the previous instructions before installing NIS or NPF and encounter problems during or immediately after the installation, look in this knowledge base and in the Norton AntiVirus Knowledge Base for the text of any error message that you see, and follow the instructions in the document that you find.
More information

computer keep restarting

In reply to computer keep restarting

Clean boot
When a computer is clean booted, the computer is started without loading other programs or parts of programs, except the main portion of the operating system. Clean booting a computer is used as a troubleshooting technique to minimize conflicts with other programs and may prevent the problem that you are encountering.
Causes of installation problems
Most installation problems are due to one of the following issues:
The computer has a virus or a virus was recently removed from thecomputer. Because viruses typically corrupt files, it may be necessary to reinstall programs or to run additional utilities even though the virus was removed from the computer.
Other programs are in memory during the installation. Having other programs running while you perform an installation can interfere with the installation or corrupt one or more of the program files.
The computer uses a non-default configuration of Windows. For instance, if you restrict access to particular folders or disable the automatic creation of short file names, some installations cannot save the files that they need to save to the hard disk.
Product(s): Norton Internet Security 2003 6.0, Norton Internet Security Professional 2003, Norton Personal Firewall 2003 6.0
Operating System(s): Windows 98, Windows 98 SE, Windows Me, Windows 2000, Windows XP Home Edition, Windows XP Professional Edition
Date Created: 08/29/2002

computer keep restarting

In reply to computer keep restarting

Hey,

If you can get in in Safe Mode check the following.

Right click on My Computer
Click Properties.
Click the Advanced tab.
Click Settings under Startup and Recovery.
Under System Failure make sure there is not a check next to Automatically Reboot.

Thanx

computer keep restarting

In reply to computer keep restarting

My first suggestion is to do what Diamond say to do. Uncheked the option to restart the computer when a problem occurs, Then after you do that checked the event log to see if it tells you which service is failing if it doesn’t tell you at least disable any norton service one at a time.

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