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Computer repair rivalry, or jealousy between shops...
I am manager of an independant computer store who do the usual repairs (up to BGA level) plus sales, etc.
Recently we had a new shop open straight opposite us ( by an ex employee of ours!) straight away the posters went up in his window "Cheaper, gauranteed and twice the service". Now i dont mind healthy competition but the reason the guy no longer works for us was that his work was unbelievably shoddy (glueing DC sockets back on, etc) and he was forever jealous as to the size of the shop we had plus the amount of repairs we get in (over 100 a week).
Now, today we had a job in from a student, usual premise of not much money, etc, etc. So we tested his hard disk as we were not happy with some of the cyclic redundancy errors coming off his hard drive during the data recovery phase and found that there was a smart failure as well as over 100 ECC sector errors on the hard disk. WE advised the customer to replace the disk as even though a full format would cover the sectors, chances are it will get worse over time. After shrugging a few times he takes it over to the other shop and brings it back saying "oh he's fixed it and only charged me a third of what you were quoting to replace the disk". All he had done was to run the usual chkdsk /r on the drive, so it was back and kicking into windows. We explain to the customer that although it looks ok, he does not test the machines he repairs so the issue will likely occur again very soon.
Obviously he didnt believe us and accused us of trying to rip him off, never use us again, etc, etc. Now the interesting part.
He then took the laptop back over to the shop and told him what we had said. The other shop then promised that if the disk does go down then they will replace it free of charge!!! Now am i missing something here? The disk is definately on the way out, with clicking also occuring during the data recovery phase.
Is he just doing all this to make us look like rip off merchants or am i missing something altogether?