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Computer wont shut down

By mibarra ·
I have a user that when he goes to Start > Shut Down and choose to shut down the computer just looks like its frozen and stays like that. So we told him to do the ctrl+alt+del and choose shut down from there. That was working for him fine up until I think last week.

He does the crtl+alt+del and then it looks like it freezes and when you hit the shut down button it looks like its about to shut down then about 5 minutes later the screen appears like youve just hit ctrl+alt+del. So it lets you hit the shut down button again but does the same thing and wont shut down.

So the way he is turning his computer off he is holding in the button. Thats the only way it will shut down.

Anyone know how we could fix this? suggestions?

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All Answers

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And the OS is???

by The Scummy One In reply to Computer wont shut down
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Could be running out of memory.....

by Peconet Tietokoneet In reply to Computer wont shut down

Or the possibility that the harddrive is nearly full. Try and give the computer a clean with "Ccleaner" here:
http://www.ccleaner.com/

This will clean out any docs or programs that are left in TEMP files. It should speed up the shutdown process.

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...

by Snuffy09 In reply to Computer wont shut down

Could be a service or app is stuck or not responding.

try disable all in msconfig and see if shutdown takes a long time.

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Also.. User Profile Cleanup

by bincarnato In reply to Computer wont shut down

http://tinyurl.com/495ga

Install this on that machine after running ccleaner as recommended above.

I would also look at the event logs to see if there is anything in there about why it couldn't shutdown.

Run a malware scanner like Malwarebytes. Get that from here:
http://tinyurl.com/d5jtuz

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Think rootkit

by DelbertPGH In reply to Computer wont shut down

Sounds like a virus to me. One that buries itself deep in, and exercises control over shutdown functions.

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