computer won’t startLocked
My brother runs XP Home – wants me to help. He says “It won’t shut down or restart. Some different boxes come up to send the error reports to MS. Mostly relating to an application error with explorer.exe. Error signatures relating to ntdll.dll, shell32.dll and incd.exe (whatever that is). Mentions an I/O error at instruction such and such (bad memory?). I’ve had a couple of instances in the past, after the computer had been on for a long time.
That’s only been 2-4 times since I’ve had it but I was always able to restart and the problem would go away.
Now the system won’t boot, asking me to put in a boot disk. Got frustrated and turned it off. Started it back up and chkdsk ran then got to the Win desktop and that was it. Then the blue screen of death appeared:
“Problem detected, windows shut down to prevent damage to computer”
Managed to get into the bios and lo and behold there is no hard drive listed anywhere. Shows my boot devices as my floppy and dvd drives. I think the only reason the desktop comes up at all is because of the ram, the physical memory. From what I’ve seen on line for reasons it seems to point to the hard drive.
I’m trying to get it going so I can back-track and start uninstalling the most recent programs that I’ve added but I can’t even do that. Haven’t found any answers on the internet, yet.”