Computers and Techs

That answer totally depends uopn your computer use and infrastructure. For many years the "standard" was one technician per 50 systems...but that was a very rough average. A combination of faster, more stable systems and software, and a tightening of industry budgets has probably moved the average to 75-100 per technician. The best place to look for statistics is probably Gartner....but I'd say that's a good guess from the field. With one tech for 135 users, if your systems and usage are about average, I would imagine he is very busy. Hopefully support quality has not begun to drop...but if it does, adding another (or even a junior) tech may redress things.

For what it's worth...at our company 2 years ago we were at 1 tech per 75. Then 1 per 90...

Good luck, hope this helps.

That would depend on what you are expecting the Tech to support. Software. Software and Hardware. Software, Hardware and Networking. How stable is your environment? How frequently do you upgrade your equipment, Operating systems and Standard Office platform? Do you bring in outside help for software and/or hardware migrations? People like to keep busy, but do not want to be overworked without proper compensation. If you are not paying this individual adequately, you will not only lose the tech,you will lose the experience that the tech brings. You may want to consider a large raise or some assistance.

I think from the other posts you get the point. It really comes down to what the tech is expected to support/maintain. My situation, for example, is to support hardware, all peripherals, about 50 major software packages, some homemade crap from our developers, user accounts and some network stuff. We have about 2500 computers and 7 techs, you do the math.

At the company I am at there is one dedicated support person (me) and we have about 95 computers and 13 terminals. Sometimes things can get very hectic. My advice would be to bring on another tech to assist the first. They wouldn't need all of the qualifications or as much knowledge but just enough to lighten the load a bit.

One tech can handle exactly 0 machines when he or she is sick, on vacation, or got in an accident, etc. The technology department should be run like any other part of the business - you need at least some redundancy in an expanding environment.

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