1 reply
by rgun2515
Answered it myself. See below
To offer Remote Assistance without an invitation
Click Start, and then click Help and Support.
Under Support Tasks, click Tools.
Under Tools in the left pane, click Help and Support Center Tools.
Under Help and Support Center Tools, click Offer Remote Assistance.
Type the name or the IP address of the computer you want to connect to, and then click Connect.
Follow the directions that appear on the screen.
Notes
To offer Remote Assistance to a user who has not sent an explicit invitation, the Offer Remote Assistance setting in Group Policy must be enabled and configured on the user's computer. In addition, you must be listed as an assistant under the Offer Remote Assistance policy, or be a member of the Administrators group on that computer. For more information about enabling Offer Remote Assistance, click Related Topics.
Offer Remote Assistance will not work unless the Solicited Remote Assistance policy is enabled.
Although an assistant can offer Remote Assistance without being asked, the user must give permission before the assistant can see the user's computer. In addition, the user must give explicit permission before the assistant can control the user's computer (if that feature is enabled).
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