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contact management

By markramrattan ·
what is contact management software and how would i know if it is right for me ?

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by JamesRL In reply to contact management

Contact Management Software spans the gamut from address books with some advanced features to Customer Relationship Management systems.

While thats a broad definition, the term really began with tools that typically salespeople would use. ACT was one of the first. What it would allow you to do is take a contact and track all the interactions - phone calls, messages etc. Most contact systems can create lists for mail merges and do reports etc.

Hope that helps.

James

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by RealGem In reply to contact management

You absolutely MUST spend the time at the beginning to figure out what you need it for. Be sure that you apply a sharp cutting knife to the list of the requirements so that you can identify what is really needed.

Some of the tools are incredibly expensive; if you inflate your requirements you will spend far too much money and spend way too long implementing the package. It will also be more complicated to administer.

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