content advisor error msg

The following steps will remove any password set in the Content Advisor and allow you to reset the program to its original state.

1) Click on Start and choose Run.
2) Type in RegEdit and select OK.
3) Now click on the little plus sign to the left of HKEY_LOCAL_MACHINE.
4) Continue to drill down, always clicking on the plus sign at the left of the named key, through Software, Microsoft, Windows, Current Version and Policies.
5) Now click on the Ratings folder.
6) In the right pane of the RegEdit window, you'll see an icon called Key. Click on it and press Delete.
7) Next, choose Registry and then Exit to exit RegEdit. You've just deleted your original Content Advisor password.
8) Restart the computer and run Internet Explorer again.
9) Choose View and then Internet Options (or Options for version 3.x)
10) Click on the Content tab and click on Disable. When asked for a password, don't enter anything; just click on OK. This will disable Content Advisor because there's no longer a password.

that should resolve it once and for all. You probably need to apply the settings and not just close out.

You need to delete a file called ratings.pol.

Quit Internet Explorer.

Check your Windows\System folder to see if a Ratings.pol file exists.

NOTE : You must be able to view hidden files to view the Ratings.pol file. To view hidden files in My Computer or Windows Explorer, click Folder Options on the View menu in My Computer or Windows Explorer, click the View tab, click Show All Files , and then click OK .

Note that there may not be a Ratings.pol file in the Windows\System folder. If there is no Ratings.pol file, skip to step 3. If there is a Ratings.pol file, rename it to Ratings.old.

For information about how to rename files, click Start , click Help , click the Index tab, type renaming , and then double-click the " Renaming Files " topic.

Start Internet Explorer, click Cancel to close the error message, and then click Internet Options on the Tools menu.

Click the Content tab, and then click Settings in the Content Advisor area.

Type the Supervisor password, and then click OK .

Reference:
support.microsoft.com/default.aspx?scid=kb;EN-US;q242037