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Continuum

By rosearch ·
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Skeptology

by rosearch In reply to Continuum

To be sceptical about the capacity of computer technology to meet the needs of individuals and communities, and to be sceptical about the capability of individuals and communities to take up the benefits (and responsibilities) of technology kinda takes the...<p><div class="blogdisclaim"><a href="http://tban.typepad.com/skeptology/2005/10/skeptology.html">This post originally appeared on an external website</a></div>

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Concepts in Security Management - Component Security Certification

by rosearch In reply to Continuum

Overview.What is It Component security certification is an approach that works to ensure a comprehensive security coverage of an organisation, by identifying all of the components of an organisation, and ensuring that the security implications of each component are...<p><div class="blogdisclaim"><a href="http://tban.typepad.com/skeptology/2005/10/concepts_in_sec.html">This post originally appeared on an external website</a></div>

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Concepts in Security Management - Continuous Due Diligence

by rosearch In reply to Continuum

There is a case to argue that the practical implementation of Systems Security in organisations has been too strongly focussed on specific threats and requirements around specific components, at the expense of an overall balanced approach.1 It can be argued...<p><div class="blogdisclaim"><a href="http://tban.typepad.com/skeptology/2005/10/concepts_in_sec_1.html">This post originally appeared on an external website</a></div>

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Concepts in Technology Management - Self Managed Sites

by rosearch In reply to Continuum

I have spent quite a few years looking after computer and telecoms systems in a patch covering 2.5 million sqare kilometres (mostly desert) and all of that work was done remotely.It was possible to observe that there were factors that...<p><div class="blogdisclaim"><a href="http://tban.typepad.com/skeptology/2005/10/concepts_in_tec.html">This post originally appeared on an external website</a></div>

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Concepts in Technology Management - Remote Support Models

by rosearch In reply to Continuum

While it is true to say that ?Service Desk Systems don?t solve problem, people do? the quality of the systems have a considerable bearing on the quality of service, and the quality of the experience for both support staff and...<p><div class="blogdisclaim"><a href="http://tban.typepad.com/skeptology/2005/10/concepts_in_tec_1.html">This post originally appeared on an external website</a></div>

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Concepts in Technology Management - Service Desk Audit

by rosearch In reply to Continuum

Information Technology Service Desks (indeed IS Departments) that do no more than resolve problems and requests for assistance in a timely manner are guaranteed a future doing the same thing ad infinitum.A purely reactive Service Desk, is a Service...<p><div class="blogdisclaim"><a href="http://tban.typepad.com/skeptology/2005/10/concepts_in_tec_2.html">This post originally appeared on an external website</a></div>

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Concepts in Technology Management - Delivering an IS Environment

by rosearch In reply to Continuum

The mistake that Organisations frequently make, when looking at the effectiveness of their technology Service Desks, is to focus on how effective the Service Desk is at dealing with the Client, and not at how effective the Organisation is at...<p><div class="blogdisclaim"><a href="http://tban.typepad.com/skeptology/2005/10/the_mistake_tha.html">This post originally appeared on an external website</a></div>

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Concepts in Technology Management - Acceptable Use of Technology Agreements in the context of an overall Performance Management Policy

by rosearch In reply to Continuum

Computer systems include capabilities that enable detailed monitoring of performance and activity within the systems. The requirement to manage the systems and maintain a very high degree of security over them will require that technology staff utilise those capabilities. Systems...<p><div class="blogdisclaim"><a href="http://tban.typepad.com/skeptology/2005/10/acceptable_use_.html">This post originally appeared on an external website</a></div>

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Concepts in Technology Management - The appropriate use of technology systems to monitor work performance in the context of Performance Management

by rosearch In reply to Continuum

A concern arises as a result of the degree to which activity (essentially staff work performance) can be monitored in our technology systems.Technology staff managing the technology systems have the capacity to observe staff member's work and 'non work' activity...<p><div class="blogdisclaim"><a href="http://tban.typepad.com/skeptology/2005/10/concepts_in_tec_3.html">This post originally appeared on an external website</a></div>

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Issues in Technology Management - Impediments to Getting it Right First Time

by rosearch In reply to Continuum

I was moved to comment yesterday by a programmer who sadly observed that nobody (much) these days cared about building in quality and robustness. I think some programmers should sit down and have a few drinks with architects and get...<p><div class="blogdisclaim"><a href="http://tban.typepad.com/skeptology/2005/10/issues_in_techn.html">This post originally appeared on an external website</a></div>

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