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Corrupt pdf attachment - Outlook Express

By gl0bal ·
when opening pdf attachments via Outlook Express, Adobe Reader will open and then a message shows "There was an error opening this document. The file is damaged and could not be repaired.".

The error is happening on Windows XP and WIndows 98 SE. The consistent feature appears to be all users that have Outlook Express although some use OE 5 and some use OE 6

All postings that I find discussing this article say make sure to deselect Do Not Allow Attachments To Be Saved Or Opened That Could Potentially Be a Virus , and then click OK.

But this option is not selected.

I have checked adobe's site and they said the same thing in relation to the exact error message. http://www.adobe.com/support/techdocs/3050a.htm?code=TA


It is essential that we continue to use Outlook Express as the email client as this is standard across a number of our branches so please keep this in mind when answering.

Your help is very much appreciated

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by lcampbell In reply to Corrupt pdf attachment - ...

FIrst thing i would try is to update Adobe Reader.
Second , check security settings in Outlook to ensure that Internet level is selected.
Good Luck

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by ariston In reply to Corrupt pdf attachment - ...

First off, it is highly recommended that you move away from Outlook Express. The software is not designed to be used in a business environment so you are shooting yourself in the foot by staying with it.

Secondly, is it possible to save the attachment to the local workstation before opening it instead of trying to open it directly from the client? One thing I would check, is to clear out all of the TEMP files stored on the workstation. Most likely when you are opening the PDF files from within Outlook Express, Adobe is accessing a corrupt TEMP file and crashing out. Perform a scandisk and defrag as well.

Other than that, make sure that all clients are on the latest version of Outlook Express and Adobe.

Hope that helps

Ariston Collander
ariston@coxcomputer.com

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