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Crashed.

By hop228 ·
A friend left her pc on,went out for the day,and didn't came back 'till late to find her pc just crashed by iteself!

She tried to follow instructions on how to reboot it,but the instructions doesn't work for her!She read on her pc that there's something wrong with the hard drive such as SAT and DATS (She can't remember the last bit)? She's wondring does she need to buy a new tower, because she can't even reboot it! Or does she have to take it to PC World for them to fix it?

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Crashed.

by tduval In reply to Crashed.

What OS ?
Anyway, try safe mode boot, F8 while booting. Then try to find if your datas are still alive...

If so, you can choose between :
- re-install OS in same directory (won't loose your application, but may have same bug)
- Put drive in slave mode in another computer, just to copy datas. Then fdisk, break partition, re-format, and re-install, hoping Hd fault won't re-appear.

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Crashed.

by hop228 In reply to Crashed.

She's currently using windows98 upgraded to windowsME.

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Crashed.

by abarney In reply to Crashed.

Try the safe mode bootthen once in safe mode and it is a newer operating system(IE win me or later)
try going to accessories/ system tools/ system restore this should take you back to the last good system date. Its worth a shot.

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Crashed.

by hop228 In reply to Crashed.

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Crashed.

by donmars In reply to Crashed.

All she did was to leave it on? Was there anyone there to tamper with the computer during the time she left? If all she did was leave it on then one of two things probably happened. 1) The unit over heated severly and something is damaged. Could be the hard drive or could be the CPU. 2) There was a severe power surge and now the power supply is damaged. We need more info on what happened and symptoms. Did she power off and power on to reboot? She would have to use a boot disc to help resolve the problem but honestly from what you say she will need far more hand holding to fix the problem because she obviously has no idea about computers. I strongly advise she find a friend who is more able to understand loading up a boot disc or doing safemode checkout, or going into the BIOS. It sounds to me that telling you what to do here may confound or confuse the problem. Is this computer under warranty? How old is it. If it is not an old computer (a year or less old) she should not buy a new one but get this one fixed.

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Crashed.

by hop228 In reply to Crashed.

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Crashed.

by herrlizard In reply to Crashed.

I agree with donmars...from the vague info, I would say the HDD is dead. Depending on specifics, could be PS, mobo or whatever. She should definitely take it to a professional (of course be careful not to get shanked). If under warranty, that much better. Anyway, that's my 2 cents worth. Good luck!

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Crashed.

by herrlizard In reply to Crashed.

With more specifics, could probably offer more help--
does "crashed" = won't POST, won't load OS?
does "reboot" = restart the computer, or restore
the OS?
What brand (if any) of computer...does it have factory restore CD's or actual Windows installation CD?

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Crashed.

by hop228 In reply to Crashed.

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Crashed.

by hop228 In reply to Crashed.

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