Cloud

CRM is is used to improve customer experience and mangement in betwwn company and their clients.Customer relationship management is the combination of practices, various ways and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle. It is widely used nowdays because of its good result and productivity.

I use HubSpot for personal use. It's good

ConvergeHub is powerful cloud-based CRM platform that is designed to provide users with a complete Customer Engagement Management solution. With ConvergeHub, small and medium-sized businesses are empowered to drive more sales, improve marketing ROI, forge and strengthen customer relationships, achieve client satisfaction, and bolster team productivity. Basically, ConvergeHub lets businesses take control of their Sales, Marketing, Customer Service and Collaboration activities from a single source point. ConvergeHub enables businesses to automate a major part of the sales, marketing and customer service workflow. Users can set up tasks, replies, alerts, and notifications in advance. They can also create and set rules in relation to case and leads assignment. Using the automation functionality, businesses save their time and effort. They get freed from the tedious, repetitive behind-the-scenes work (associated with selling, marketing and customer service) to concentrate on the more crucial tasks.

CRM is customer relationship management that helps to build a better relationship between customer and management. When the CRM culture was introduced long back. I used Salesforce at that time and I guess it is a user-friendly CRM. easy to understand and use and after that, I found Zoho CRM also a good one to go.