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CRM - Integrated Solution or Best of Bre

By jtfisher ·
We're evaluating sticking with our ERP vendor for our CRM / eCommerce solution or going with a combination of 'Best of Breed' vendors. What is the current concensus out there. Are the ERP vendors, particularly Oracle, headed in the right directionor should we consider a group of boutique vendors, such as Seibel, Ariba, etc., for our solution?

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CRM - Integrated Solution or Best of Bre

by MCSE Lee In reply to CRM - Integrated Solution ...

As for "heading in the right direction", it's hard to say until someone actually defines "direction" and everyone adopts that definition. However, your support/maintenance situation will be easier to manage with a single vendor; multiple vendors means inter-operability issues, etc.

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CRM - Integrated Solution or Best of Bre

by jtfisher In reply to CRM - Integrated Solution ...

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CRM - Integrated Solution or Best of Bre

by barwani In reply to CRM - Integrated Solution ...

Single vendor solutions is attractive if a proper Technology deployment Plan is in place, in which you define your business model and negotiate with your prefered vendors on applicable costs.

Establishing a partnership with your prefered vendor for the execution of your technology deployment plan will certainly help you in making sure that you can making the best of integrated solutions with minimal risk of being monopolized by the vendor on cost.

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CRM - Integrated Solution or Best of Bre

by jtfisher In reply to CRM - Integrated Solution ...

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CRM - Integrated Solution or Best of Bre

by sfernandez In reply to CRM - Integrated Solution ...

You really need to do some analysis of the requirements for the CRM solution. Use this as a scorecard to compare to your ERP vendor's offering. If you have less than 60% of what you need; it is time to pick some supplements to the ERP vendor. If the percentage gets lower than 40%-50% you may want to look for a separate solution all together.

The primary decision point here is minimizing the cost (acquisition, implementation, and maintenance).


Stephen

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CRM - Integrated Solution or Best of Bre

by jtfisher In reply to CRM - Integrated Solution ...

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CRM - Integrated Solution or Best of Bre

by mel In reply to CRM - Integrated Solution ...

It depends on what your key stakeholders' priorities are and what you can accomplish with the resources you have. Your ERP vendor's offering might be a little thin, but if you have the resources to modify it and fill in the gaps, then it might be abetter solution in the long run. However, if you need to address a more complex customer service issue not addressed by the ERP, you might need to forego integration for the more robust out-of-the-box functionality offered by the point solutions.
I'm going through the same evaluation right now. In my case, my instinct tells me to go with the lower total cost of ownership, customizability and limited risk of extending your ERP.

But, again, it depends on the problems you must solve.

Good Luck!

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CRM - Integrated Solution or Best of Bre

by jtfisher In reply to CRM - Integrated Solution ...

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by jtfisher In reply to CRM - Integrated Solution ...

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