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Crystal Reports Print Engine Error

By bfeltus ·
We are using an off the shelf loan application. This application uses the crystal reports to print documents. The user prints loan document packages. The user can print serveral packages and not have the computer freeze. Sometimes the user cannot print anything. The user has administrator rights on the workstation through local administrator group. The computer is windows 2000 with 1gb ram. The printer is a network printer lexmark t634 with ip address. The following is the event log from user computer.

==========
User I 10152
Source: System.Drawing
Version: 4.1.3230.22617
Method Name: Boolean printReportMain(System.Windows.Forms.Form ByRef, System.String)
Error Type: System.ComponentModel.Win32Exception
Error Message: The wait operation timed out
Additional information:
Stack Trace: at System.Drawing.Printing.PrinterSettings.GetHdevmodeInternal()
at System.Drawing.Printing.PrinterSettings.GetHdevmode(PageSettings pageSettings)
at System.Drawing.Printing.PrintController.OnStartPrint(PrintDocument document, PrintEventArgs e)
at System.Drawing.Printing.StandardPrintController.OnStartPrint(PrintDocument document, PrintEventArgs e)
at System.Drawing.Printing.PrintController.Print(PrintDocument document)
at System.Drawing.Printing.PrintDocument.Print()
at CrystalDecisions.CrystalReports.Engine.FormatEngine.PrintToPrinter(Int32 nCopies, Boolean collated, Int32 startPageN, Int32 endPageN)
at CrystalDecisions.CrystalReports.Engine.ReportDocument.PrintToPrinter(Int32 nCopies, Boolean collated, Int32 startPageN, Int32 endPageN)
at DecisionPro.Printing.CrystalEngine.printReportMain(Form& fParent, String title)

For more information, see Help and Support Center at


============
User I 10152
Source: Analysis Server
Version: 4.1.3230.22617
Method Name: Boolean printReportMain(System.Windows.Forms.Form ByRef, System.String)
Error Type: System.Runtime.InteropServices.COMException
Error Message:
Invalid printer specified.
C:\DOCUME~1\bjackecy\LOCALS~1\Temp\rtrade {7D8E73C3-1403-4F75-B664-2EE74E725149}.rpt
Additional information:
Stack Trace: at CrystalDecisions.ReportAppServer.Controllers.PrintOutputControllerClass.ModifyPrinterName(String newVal)
at CrystalDecisions.CrystalReports.Engine.PrintOptions.set_PrinterName(String value)
at DecisionPro.Printing.CrystalEngine.printReportMain(Form& fParent, String title)

For more information, see Help and Support Center at


The vendor said it's a network problem.

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All Answers

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What is always recommended here

by shasca In reply to Crystal Reports Print Eng ...

Most will agree to try a different, or reinstall the Manufacturers driver to solve printing issues.

http://downloads.lexmark.com/perl/downloads/downloads.cgi

It wouldn' hurt to do some network troubleshooting for this particular PC also. Switch the port it's connected to, new Cat5 cable, check negotiation speed. If you have access look for errors on that port in the switch database, and other hardware issues.

Let us know

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Thank You

by bfeltus In reply to What is always recommende ...

Thank You for the suggestions.

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