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Curious about automated phone calls

By somethinggood4 ·
Tags: Off Topic
So, I got a phone call from "Jennifer", who seemed like a very nice robot who is shy around humans, because she would only talk to my answering machine. Whenever "Jennifer" calls (from 1-801-426-5342, Utah, not toll-free) and someone actually answers, she hangs up. When she leaves a message, she claims to be calling regarding our business' "local internet search" and asks me to confirm the name of our business. Now, when I actually GET this message, there is no longer a live connection to "Jennifer"... it's playback from our voicemail system. But "Jennifer" never talks to people live.

My question is, what's the point? If "Jennifer" never gets the information she's ph/fishing for, why is she making these calls? What purpose do they serve the company paying all the money for an auto-dialer if the calls do not successfully record the name of my company (the purported purpose)? Is the whole thing a beard for the "random call to find out when people are likely to pick up" surveillance? Why bother? Why go through all the hassle to have your computer talk to a machine for no reason?

What purpose could "Jennifer" possibly serve?

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Overworked Boiler Room?

by oldbaritone In reply to Curious about automated p ...

one of the ways to get the most productivity from your telephone boiler room is to use adaptive-predictive dialing: essentially like an airline's deliberate overbooking. You hope all of the seats won't be used because you have oversold the capacity.

With telephone calls, it can be the same way: you have x number of operators, and the average call takes y seconds, and the computer can handle the first z seconds of the call, or handle it entirely if another machine answers, which happens n percent of the time.

So the auto-dialer, Silicon Sally (Jennifer in your case) places outbound phone calls at a rate to keep the boiler-room operators talking to real people 100% of the time. If a "real person" answers and waits more than a few seconds, the dialer hangs up and calls back later.

Of course, just like the airlines, it's to the company's advantage to bump people rather than to fly with empty seats - or in this case to hang up abruptly and rudely. They're paying real salaries, and often don't care much about the impact on people who probably won't even mention it afterward.

At least that's one possible scenario.

Edit: and toll calls don't matter any more - the company probably has flat-rate lines and doesn't pay toll charges, so the per-call cost is lower when they make more calls.

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I am plagued by these locusts

by santeewelding In reply to Overworked Boiler Room?

I know a great deal more, now, for your post. I don't like it any more better; but, at least I understand better.

Thank you, reprobate.

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You are supposed to have your own robot answer, don't you know?

by seanferd In reply to Curious about automated p ...

Geez, get with the program and learn some proper manners already.

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Where *was* my head?

by somethinggood4 In reply to You are supposed to have ...

And here, I have my robots busy working on my doomsday device, when I *could* have them answering the phone! Silly mad scientist!

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Wait - In your specific case,

by seanferd In reply to Where *was* my head?

I'd keep all the bots on the doomsday device. Especially if it is the sort of thing that takes out call centers among its intended effects.

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Reponse To Answer

by oldbaritone In reply to You are supposed to have ...

I had a lot of fun years ago when I wanted to ignore the phone - I taped the "beep-beep-beep I'm sorry, we are unable to complete your call as dialed" recording, and put it on my answering machine as the greeting. Some folks called repair about it. But no one except my close friends who knew me left messages.

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