My company is looking to purchase a new database application that will manage bookings and reservations for our facilities. We are a convetion center and this is a major component of our operations.
Upper management is sold on one application that will be highly customized to our buisness. The problem is that the company we would be buying from is pretty much a one man shop. The product looks solid and had several major installations to their credit.
Upper management loves the idea of having the company president at beck and call to fix or customize the application.
I don’t like this at all. Other applications may cost more and be a little less flexable but they have large organized support staffs behind them.
What would bea reasonable way to evaluate the different applications? Is my bias justified? Opinions please. Thank you.
