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Dameware and VNC remote control software

By Rural Techie ·
My company just migrated its servers to W2K and over the next two weeks will migrate all desktops and laptops to XP Pro. We are investigating remote control software to use in administering the network and providing help desk support. Have you used either VNC or Dameware remote control software and can you provide me with feedback and recommendations on either product? Thanks!

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Dameware and VNC remote control software

by jasonschambers In reply to Dameware and VNC remote c ...

VNC is freeware and your company will not have to pay any money for it. It is a small program and I have yet to see it cause any problems with any pc's on my network. It is also secure as long as the TCP ports are blocked on your firewall or in your case I am sure your are running a DHCP with private addresses
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I will say that Dameware is a nice remote control software and is a little bigger as far as file size. It is still secure like VNC but you have to pay for the software and CALS.
.I would reccomend that you go with VNC.

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Dameware and VNC remote control software

by Rural Techie In reply to Dameware and VNC remote c ...

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Dameware and VNC remote control software

by george In reply to Dameware and VNC remote c ...

Both programs will do the job. You might want to consider that XP comes with a Remote Desktop feature built in. For the servers, you can use Terminal Server services (W2K Server comes with 2 Terminal Server licenses for remote administration).

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Dameware and VNC remote control software

by Rural Techie In reply to Dameware and VNC remote c ...

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Dameware and VNC remote control software

by timwalsh In reply to Dameware and VNC remote c ...

Have used VNC quite a lot. The only downside I have noticed is consistently slow screen refresh rates.

However, with the migration you are undergoing, you actually have all the software you need already built in to the OS.

Win2K Server: Terminal Services (TS) installed in the Remote Administration mode will allow users with blonging to the Administrators group (up to 2 concurrent connections) direct access to the server's desktop, without having to purchase any additional CALs. The downside is that TS can either be installed in this mode or the Application Server mode, not both. An administrator could still manage the server in Application server mode, but would have to have a TSCAL, just like any other user. TS is MUCH nicer touse for remote administration of servers than VNC.

XP Pro desktops: XP Pro actually has a subset of TS built into the OS. It can be used in 2 different modes.
1. Remote Assistance (can only be used between WinXP computers): A user has a problem or a "How do I..." question. He sends an email to another user (or otherwise connects using chat) and attaches an "invitation" to the email. This invitation is time limited (with the time set by the sendering user). The receiver ("helper") (hopefully your help desk personnel) clicks on the "invitation" which sends a message back to originator. The user must then authorize a connection before it will take place. The user can choose not to. If the user authorizes a connection, an interactive session is opened between the user and helper, whereby the helper can take control of the user's desktop and either attempt to fix the problem or show the user how to do..., allowing the user to watch everything the helper is doing. The user can break the connection at any time. Using Remote Assistance, help desk personnel cannot connect to a user's computer without the user's knowledge.
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Dameware and VNC remote control software

by timwalsh In reply to Dameware and VNC remote c ...

Remote Desktop: This is the true WinXP version of Terminal Services. This allows a user to install a client on any Windows computer and access their WinXP computer. This is helpful to help desk personnel in that Remote Desktop does not require a user's knowledge or authorization to connect.

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Dameware and VNC remote control software

by Rural Techie In reply to Dameware and VNC remote c ...

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Dameware and VNC remote control software

by Rural Techie In reply to Dameware and VNC remote c ...

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Dameware and VNC remote control software

by Rural Techie In reply to Dameware and VNC remote c ...

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