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Data disappearing from print spooler.

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5 replies

by rmccon

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I have a client that when she prints a range of pages from one word document, the range goes to the spooler, you can see it in the spooler, and then just disappears. It does not go to the printer, just poof's into thin air.

Has anyone heard of this before.

We are using 2k as the client, NT 4.0 SP6 for the server, and an HP2100TN Printer. We are printing in the HP's PS mode.

Any help would be appreciated.

Thanks
Rob

5 replies

by shepster

I have had a similar problem a couple different times an two different HP network printers. You might have the client print the document as you watch the printer. See if an EIO error flashes on the lcd of the printer. I had a similar issue where print jobs just vanished. It was basically totally arbitrary and random. I ended up calling HP and they troubleshot with me for a while and then started replacing components in the printer. You gotta watch the printer close because the error only shows for a second or two.

by fenaikh

Hi
Pls check that the pc has the ECP enable for the parallel port in BIOS setting.

Good luck

Mohamed

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