General discussion

Locked

Data files - can they just disappear?

By david.harker ·
I have a user on a shared XP workstation who has suddenly lost all of her data files in a fairly complex folder structure. The folders are all in place, the applications are there - just every data file she had has suddenly disappeared! The files are word, excel, powerpoint and various graphics files. The other user of the system has similar files that are all still in place. I have checked the files haven't been hidden, that there is no virus or spyware on the system and the recycle bin has just a few files (some of which pre-date the loss of the data). Has anyone any idea what else could be the cause of this?

We encourage our users to save onto the network drives as these are backed up regularly... and of course she hadn't backed up her files on the C: drive!

Many thanks

David

This conversation is currently closed to new comments.

10 total posts (Page 1 of 1)  
Thread display: Collapse - | Expand +

All Comments

Collapse -

by Toivo Talikka In reply to Data files - can they jus ...

That sounds very suspicious, like someone deliberately purging the files from the command prompt. Have you checked the log files on the XP workstation?

Have you run chkdsk on the hard drive? You could also check 'My Recent Documents' in the profile of each user trying to work out when they were last logged in unless you log the login and logout times on the server.

If both of the users are local Administrators, they have access to each other's documents unless their file structure is safely tucked away in their respective profiles. Of course, if everyone knows everyone else's passwords, you do not have much to work on.

Collapse -

by sgt_shultz In reply to Data files - can they jus ...

i had a similar incident last year. i never did figure out what happened. i didn't run it completely down as we restored from backup. have you tried an undelete tool? such as rstudio...others may have a better suggestion...
what did chkdsk reveal? anything in the event logs?

Collapse -

by 3xp3rt In reply to Data files - can they jus ...

Open the Word, Excel and PowerPoint program. go to File menu expand it if isn't maximized and you must see the files opened with full path. This think work if the files still exist.

Collapse -

by faradhi In reply to Data files - can they jus ...

Check surrounding directories. I Have found that when Files just disapppear it is because users have dragged and dropped accidently.

Collapse -

by HAL 9000 Moderator In reply to Data files - can they jus ...

If the drive hasn't been used it may be possible to recover the data with something live XWays Davory a trial version is available at

http://www.x-ways.net/davory/index-m.html

But if the drive has been used it is very likely that the data has been overwritten so it will not be easily recoverable.

The only time that I've seen a similar thing happen was when another user deleted a User Account and the associated files and then realising their mistake recreated the user account but naturally without any of the data.

Col

Collapse -

by david.harker In reply to

Hi Col

Many thanks for this and to the other guys for all the replies so far. The folder structure is quite complicated so I doubt very much whether the other user would have the ability to go through every folder deleting files. Likewise recreating the structure would be a lengthy task. I'll try the recovery tool you recommend and see if there are any recoverable file fragments. It'll be interesting to see if anything remains! I'll also check the event logs as Tovio recommended.

Thanks!

Collapse -

by HAL 9000 Moderator In reply to Data files - can they jus ...

Just an obvious answer here if a User Profile is deleted you are given the option of deleting all the files associated with that account.

So no matter how complicated the file structure is the computer will do this all by itself without the need for any other user intervention.

Col

Collapse -

by david.harker In reply to

Thanks Col - It's often the obvious that bites people on the butt! Wouldn't it remove the user folder structure too?

Collapse -

by david.harker In reply to

Thanks Col - It's often the obvious that bites people on the butt! Wouldn't it remove the user folder structure too?

Collapse -

by Bobsta In reply to Data files - can they jus ...

This sounds obvious, but try expanding Documents and settings under Windows Explorer and check if she may have another profile.
Also for DATA recovery there is nothing better than Stellar Pheonix.

Back to Windows Forum
10 total posts (Page 1 of 1)  

Related Discussions

Related Forums